Branch Manager: Growth, Ops & Team Leadership

Etna Shared Services; Toledo (OH); On-site; USD 85,000 - 120,000; Full time

Benefits offered by this job

Company vehicle provided (gas card)

Competitive compensation + bonus &

Company credit card issued

Robust benefits package

401(k) with company match

Job summary

Etna Supply is seeking a Branch Manager to lead daily operations, support and develop staff, and drive exceptional customer service across our Ohio branch. The role focuses on safety, efficiency, and process improvement in a fast-paced distribution environment.

The ideal candidate will have 2+ years of leadership experience, strong warehouse knowledge, and a proven track record in operations. Travel may be required to coordinate with other branches and teams.

Qualifications

• Bachelor’s degree or equivalent experience preferred.
• 2+ years of related leadership or operational experience preferred.
• Experience in warehouse, operations, customer service, or distribution environments desired.
• Powered industrial equipment certification or ability to obtain certification required.
• Valid driver’s license with acceptable driving record required.

Responsibilities

• Lead and support branch operations to achieve performance goals and customer satisfaction.
• Supervise, develop, and motivate branch staff while fostering a positive team environment.
• Ensure efficient workflow across warehouse, yard, customer service, and delivery operations.
• Maintain strong communication between branch staff, leadership, and other departments.
• Oversee warehouse organization, inventory flow, and operational efficiency.
• Promote and enforce company safety policies, procedures, and compliance standards.
• Ensure compliance with DOT, FMCSA, OSHA, and other applicable regulations.
• Resolve customer concerns quickly while delivering exceptional service.
• Support sales growth through customer engagement, house account management, and branch promotions.
• Manage branch administrative responsibilities including approvals, reporting, reviews, scheduling, and timekeeping.
• Lead branch safety meetings and maintain a culture focused on workplace safety.
• Maintain facility cleanliness, maintenance, and equipment upkeep.
• Assist with daily operational tasks as needed, including customer support, deliveries, and order processing.
• Act as a liaison between sales, customer service, vendors, manufacturers, and branch operations.
• Communicate urgent operational, employee, customer, or safety concerns to upper management promptly.

Skills

Leadership

Warehouse Ops

Customer Service

Communication

Problem Solving

Multi-tasking

Eclipse ERP

Travel

Education

Bachelor's degree or equivalent

Tools

Eclipse ERP

Job description

Etna Supply is seeking a Branch Manager to lead daily operations, support and develop staff, and drive exceptional customer service across our Ohio branch. The role focuses on safety, efficiency, and process improvement in a fast-paced distribution environment.

The ideal candidate will have 2+ years of leadership experience, strong warehouse knowledge, and a proven track record in operations. Travel may be required to coordinate with other branches and teams.