Branch Manager - Growth Leader & Team Coach

Trustco Bank; New York (NY); On-site; USD 58,000 - 73,000; Full time

Benefits offered by this job

Medical insurance

Dental and vision insurance

401(k) retirement plan with employer-m

Paid time off

Job summary

Trustco Bank, Route 7 Branch in Latham, NY, is seeking a Branch Manager to lead the full-service branch and drive daily operations. You will oversee sales, customer service, lending, operations, and security, while coaching staff and building strong client relationships.

The role emphasizes developing new business, ensuring compliance, and delivering exceptional service. Schedule aligns with branch hours; this is a full-time, on-site position with opportunities for professional growth.

Qualifications

• High school diploma or equivalent.
• Supervisory experience.
• Strong customer service and cash-handling experience.
• Excellent verbal communication and interpersonal skills in person, by phone, and via email.
• Fluent in English; bilingual a plus
• Access to reliable transportation
• Strong organizational skills with the ability to manage multiple priorities.
• Ability to work effectively in a collaborative team environment.
• Willingness to participate in ongoing training and development.
• Ability to lift 10-20 lbs., stand for extended periods.

Responsibilities

• Lead and manage all branch operations, ensuring exceptional customer service and operational excellence.
• Develop new deposit, loan, and business opportunities while achieving branch sales and retention goals.
• Build and promote the branch’s identity, fostering a sales-driven and customer-focused culture.
• Supervise, coach, and evaluate team members including Assistant Branch Managers, Head Teller, and Tellers.
• Conduct staff training, regular team meetings, and performance reviews.
• Effectively execute the selling of new products, services, promotions, and incentive programs to drive growth.
• Originate residential, home equity, and installment loans.
• Ensure compliance with all bank policies, procedures, and security protocols.
• Handle complex customer requests and resolve escalated issues in person or by phone.
• Approve significant transactions such as large check cashing, bank checks, and general ledger tickets.
• Maintain branch appearance and uphold operational performance standards.
• Report regularly to senior management on branch performance, opportunities, and challenges.

Skills

Supervisory experience

Customer service

Cash-handling experience

Verbal communication

Team leadership

Transportation access

Education

High school diploma or equivalent

Job description

Trustco Bank, Route 7 Branch in Latham, NY, is seeking a Branch Manager to lead the full-service branch and drive daily operations. You will oversee sales, customer service, lending, operations, and security, while coaching staff and building strong client relationships.

The role emphasizes developing new business, ensuring compliance, and delivering exceptional service. Schedule aligns with branch hours; this is a full-time, on-site position with opportunities for professional growth.