Branch Manager — Growth, Coaching & Banking Leadership

Arrow Financial Corporation; Schroon Lake (NY); On-site; USD 65,000 - 70,000; Full time

Benefits offered by this job

Competitive compensation

Bonus potential

Paid vacation

Retirement plans

Tuition reimbursement

Job summary

The Arrow Financial Corporation Family of Companies is seeking an experienced Branch Manager in Schroon Lake. This role oversees day-to-day branch operations, drives customer service excellence, and leads the branch team to meet and exceed goals for accounts and loans.

You will develop new business, coach staff, and coordinate scheduling while ensuring adherence to policies and regulatory requirements. Strong communication and leadership are essential for success in this role.

Qualifications

• Bachelor’s degree or equivalent experience required.
• 6 years of experience in banking, financial services, or retail sales required.
• 2 years of supervisory experience preferred.
• Ability to achieve NMLS certification and Signature Guarantee certification.

Responsibilities

• Develop new business and strengthen existing relationships through researched business development calls, networking, and response to referrals; actively seek cross-sell opportunities.
• Lead team through day-to-day operations; responsible for scheduling for one or more branches and assigned traveling staff; training; ensure employee and branch compliance with established policies and procedures.
• Manage, coach and counsel staff to meet branch goals and achieve performance standards; encourage employee continuous improvement for career development.
• Analyze and compare department and individual staff performance to expectations and goals; make necessary adjustments to meet goals.
• Achieve established lending goals as determined by Corporate Banking Manager based on department and company-wide budget goals.
• Oversee and adhere to requirements pertaining to branch security, fraud prevention, Bank Secrecy Act, and other government regulations.
• Prepare and review documentation and reports for management in a timely manner. Make presentations to customers, potential customers, and community as appropriate.
• Participate in department and Company meetings as appropriate; regularly interact with Regional Board Members
• Participate actively in community service as designated by Company community service requirements
• Travel to various branches as needed
• Work rotating Saturday schedule
• Must be able to sit for prolonged periods and use computer and phone equipment

Skills

Management

Supervision

Interpersonal skills

Communications

Microsoft Office

Analytical skills

Attention to detail

Time management

NMLS certification

Education

Bachelor’s degree

Tools

MS Office

Job description

The Arrow Financial Corporation Family of Companies is seeking an experienced Branch Manager in Schroon Lake. This role oversees day-to-day branch operations, drives customer service excellence, and leads the branch team to meet and exceed goals for accounts and loans.

You will develop new business, coach staff, and coordinate scheduling while ensuring adherence to policies and regulatory requirements. Strong communication and leadership are essential for success in this role.