Branch Manager - Field Services & Ops (Water Purification)

John Evans Recruiting; Baltimore (MD); On-site; USD 90,000 - 130,000; Full time

Job summary

John Evans Recruiting represents a well-established, family-owned commercial water filtration services company in Baltimore seeking a hands-on Branch Manager to lead the field service and operations teams.

You will oversee a 20-person operations group, coach technicians, and partner with the COO on process improvements, while maintaining a strong field presence with occasional travel and on-site work at the Baltimore headquarters.

Qualifications

• Experience leading operations and field service teams in a service-based business.
• Strong people leadership, coaching, and development skills.
• Hands-on leader who participates in daily operations and field visits.

Responsibilities

• Lead, coach, and develop a 20-person operations team, fostering accountability, teamwork, and strong performance.
• Oversee daily field service, installation, and internal operations to ensure efficient service delivery and customer satisfaction.
• Provide hands-on leadership and problem-solving support to field technicians and office-based employees.
• Work closely with the COO to identify opportunities to improve processes, increase efficiency, and support continued business growth.
• Ensure technicians and operations personnel have the resources, direction, and support needed to succeed.
• Maintain an active field presence, visiting customer sites and supporting technicians as needed.
• Balance day-to-day operational demands with longer-term planning and process improvements.

Skills

Leadership

Field service

Operations

People management

Job description

John Evans Recruiting represents a well-established, family-owned commercial water filtration services company in Baltimore seeking a hands-on Branch Manager to lead the field service and operations teams.

You will oversee a 20-person operations group, coach technicians, and partner with the COO on process improvements, while maintaining a strong field presence with occasional travel and on-site work at the Baltimore headquarters.