Branch Manager - Downtown Lee's Summit, MO

firstnational; Lee's Summit (MO); On-site; USD 70,000 - 105,000; Full time

Benefits offered by this job

Competitive Pay

401k Match

Paid time off and paid holidays

Medical/Dental/Vision/Life/Disability

Employee Wellness Program

Career development/Training/Career-co칭

Job summary

FNBO is seeking a Branch Manager to drive the operational success of our branch locations. You will coach staff, coordinate community development activities, and oversee budget planning.

This team‑oriented role requires strong leadership, change management, and a focus on delivering a superior customer experience.

Join a sixth‑generation family‑owned bank with 160 years of service and a culture of integrity, respect, and recognition.

Qualifications

• Experience leading branch teams and delivering customer experience goals.
• Proven ability to manage budgets and staffing to plan.
• Strong coaching and development of staff.
• Knowledge of community development activities.

Responsibilities

• Lead branch staff to deliver high quality customer experience.
• Coach staff on guidance and performance to meet branch goals.
• Manage controllable expenses and staffing to budget.
• Direct branch operations to ensure compliance and objectives.
• Coordinate business and community development activities.

Skills

Coaching

Budgeting

Change management

Salesforce proficiency

Customer service excellence

Team leadership

Tools

Salesforce

Job description

At FNBO, our employees are the heart of our story-and we're committed to their success! Please see below the details of this career opportunity and how it fits into our organization's success.

Summary of the Job:

The Branch Manager is accountable for the operational success of FNBO branch locations. Responsibilities include coaching and oversight of all branch staff, coordination of community development activities, budget planning, and change management related to assigned branch.

About this Role:

Seeking a team oriented, positive, and outgoing professional for a Branch Manager role at FNBO!

What's in it for you?

FNBO has a focus on a superior employee experience that goes hand in hand with our superior customer experience!

All Full Time and Part Time Employees are eligible for benefits including:

• Competitive Pay
• 401k Match
• Paid time off and paid holidays
• Medical/Dental/Vision/Life/Disability/Flex Plans
• Employee Wellness Program
• Career development/Training/Career coaching/Job shadowing
• Tuition Assistance Program
• Employee banking benefits and other discounts
• Culture of recognition and rewards from executive leadership/managers/peers/business partners

Why should you choose FNBO?

FNBO has a history of doing what's right for our customers and the communities we serve. This sixth generation family-owned business has become the largest privately-owned bank in the United States and has been serving customers for 160 years. FNBO is proud to be committed to our core values of Integrity, Respect, and Passion.

The spirit of teamwork has remained a key ingredient of FNBO's formula for success throughout our 160+ year history. We have fun, celebrate our wins, and strive for success. We care about our employees' well-being personally and professionally.

What will you be doing?

The Branch Manager is responsible for the overall success of the assigned branch location. Responsibilities of this role are to ensure that branch personnel provide a high quality customer experience while meeting the needs of the customer. Provide coaching to the staff around advice and guidance and overall performance to meet the goals of the branch. Manage controllable expense items and staffing efficiency to budget. Direct branch office operations in order to meet or exceed compliance and operational objectives. Coordinate business and community development activities.

Job Specific Responsibilities/Accountabilities:

Company and Business Unit Goals: Accountable to work together to help meet the budgeted targets for the company and business unit.

Advice & Guidance:

• Ability to demonstrate to the team good one on one skills to help customers build their wealth, perform financial planning light at a high level, and partner exceptionally well with FNIP partners to complete the customers' financial plan
• Ensure staff is utilizing needs-based selling techniques, executed in line with the First National Operating Philosophy and IMPAX, to identify customer needs and appropriately match them with products and services that we offer.
• Reinforce company expectations that the offering of products or services is done with clear explanation of the product or service, and its benefit to the customer consistent with product terms and conditions.

Weekly Huddles:

• Run weekly 30-minute partner huddles effectively and proficiently
• Look for ways to recognize and engage team by celebrating success through branch meetings and weekly team 10-minute standup huddles.
• Maintain the branch scorecard for leading and lagging metrics; coaching to and discussing Retail Update Video messaging sent out regularly.
• Exhibit effective leadership and change management.

Floor Management Observations:

• Complete observations of employees and coach to the effective use of the IMPAX model for customer conversations.
• Provide consistent oversights to ensure all employees are delivering on the intended Customer Experience through effective floor management.
• Maintain a presence on the floor to ensure customers are being greeted, minimize customer wait times and shift branch staffing resources as necessary to complete customer needs.
• Effectively perform banker and teller duties as needed.

Salesforce proficiency in coaching :

• hold team accountable to making timely and effective customer outreach calls utilized through Salesforce proficiency and coaching. Utilize training plan in Career development coaching with each person and demonstrate courage to address performance issues and guide employees to adopt a mutually beneficial plan of action.

Customer Satisfaction:

• Monitor In Moment survey results and respond to any issues. Coach to a customer satisfaction score of 90%.

Hiring Practices and Performance Accountability:

• Effectively utilize Banker and Teller Attributes in coaching and hiring.
• Ensure sales accountability: deliver the level of advice and guidance by the whole that will result in attaining sales goals for the team
• Conduct effecti