Branch Manager - Downtown Lee's Summit, MO

First National Bank of Omaha; Lee's Summit (MO); On-site; USD 75,000 - 110,000; Full time

Benefits offered by this job

Competitive Pay

401k Match

Paid time off and holidays

Medical/Dental/Vision/Life/Disability

Job summary

First National Bank of Omaha (FNBO) is seeking a Branch Manager to lead a busy branch team, coach staff, and drive exceptional customer service. You will oversee budgets, coordinate community initiatives, and manage branch operations to meet goals effectively.

The role emphasizes teamwork, change management, and adherence to FNBO's values of integrity and service. This full-time position offers a path for leadership growth within the branch network.

Qualifications

• Experience managing a bank branch with staff coaching and performance oversight.
• Ability to coordinate community development activities and branch budgeting.
• Familiarity with operational controls, compliance, and customer experience expectations.

Responsibilities

• Lead branch staff to deliver high quality customer experience.
• Coach and develop staff, monitor performance and budget adherence.
• Coordinate business and community development activities and ensure compliance.

Skills

Leadership

Coaching

Customer service

Staff development

Education

Bank branch management experience

Job description

At FNBO, our employees are the heart of our story-and we're committed to their success! Please see below the details of this career opportunity and how it fits into our organization's success.

Summary of the Job:

The Branch Manager is accountable for the operational success of FNBO branch locations. Responsibilities include coaching and oversight of all branch staff, coordination of community development activities, budget planning, and change management related to assigned branch.

About this Role:

Seeking a team oriented, positive, and outgoing professional for a Branch Manager role at FNBO!

What's in it for you?

FNBO has a focus on a superior employee experience that goes hand in hand with our superior customer experience!

All Full Time and Part Time Employees are eligible for benefits including:

• Competitive Pay
• 401k Match
• Paid time off and paid holidays
• Medical/Dental/Vision/Life/Disability/Flex Plans
• Employee Wellness Program
• Career development/Training/Career coaching/Job shadowing
• Tuition Assistance Program
• Employee banking benefits and other discounts
• Culture of recognition and rewards from executive leadership/managers/peers/business partners

Why should you choose FNBO?

FNBO has a history of doing what's right for our customers and the communities we serve. This sixth generation family-owned business has become the largest privately-owned bank in the United States and has been serving customers for 160 years. FNBO is proud to be committed to our core values of Integrity, Respect, and Passion.

The spirit of teamwork has remained a key ingredient of FNBO's formula for success throughout our 160+ year history. We have fun, celebrate our wins, and strive for success. We care about our employees' well-being personally and professionally.

What will you be doing?

The Branch Manager is responsible for the overall success of the assigned branch location. Responsibilities of this role are to ensure that branch personnel provide a high quality customer experience while meeting the needs of the customer. Provide coaching to the staff around advice and guidance and overall performance to meet the goals of the branch. Manage controllable expense items and staffing efficiency to budget. Direct branch office operations in order to meet or exceed compliance and operational objectives. Coordinate business and community development activities.

Job Specific Responsibilities/Accountabilities:

Company and Business Unit Goals:

Accountable to work together to help meet the budgeted targets for the company and business unit.

Advice & Guidance:

• Ability to demonstrate to the team good one on one skills to help customers build their wealth, perform financial planning light at a high level, and partner exceptionally well with FNIP partners to complete the customers' financial plan
• Ensure staff is utilizing needs-based selling techniques, executed in line with the First National Operating Philosophy and IMPAX, to identify customer needs and appropriately match them with products and services that we offer.
• Reinforce company expectations that the offering of products or services is done with clear explanation of the product or service, and its benefit to the customer consistent with product terms and conditions.

Weekly Huddles:

• Run weekly 30-minute partner huddles effectively and proficiently
• Look for ways to recognize and engage team by celebrating success through branch meetings and weekly team 10-minute standup huddles.
• Maintain the branch scorecard for leading and lagging metrics; coaching to and discussing Retail Update Video messaging sent out regularly.
• Exhibit effective leadership and change management.

Floor Management Observations:

• Complete observations of employees and coach to the effective use of the IMPAX model for customer conversations.
• Provide consistent oversights to ensure all employees are delivering on the intended Customer Experience through effective floor management.
• Maintain a presence on the floor to ensure customers are being greeted, minimize customer wait times and shift branch staffing resources as necessary to complete customer needs.
• Effectively perform banker and teller duties as needed.

Salesforce proficiency in coaching

hold team accountable to making timely and effective customer outreach calls utilized through Salesforce proficiency and coaching. Utilize training plan in Career development coaching with each person and demonstrate courage to address performance issues and guide employees to adopt a mutually beneficial plan of action.

Customer Satisfaction:

Monitor In Moment survey results and respond to any issues. Coach to a customer satisfaction score of 90%.

Hiring Practices and Performance Accountability:

• Effectively utilize Banker and Teller Attributes in coaching and hiring.
• Ensure sales accountability: deliver the level of advice and guidance by the whole that will result in attaining sales goals for the team
• Conduct effective one‑on‑one employee conversations on a regular basis providing coaching, feedback and performance actions.
• Performance Plans applied if an individual is not delivering sales, advice, and guidance at an acceptable level for the team to reach their goals;

Operational Excellence:

• Manage controllable expense items to budget and minimize branch‑initiated fee waivers
• Manage staffing efficiency to budgeted "Future State" FTE/Salary targets as set by Retail Director and Leadership given volumes in the Staffing Model.
• Ensure DocuSign adoption at 80% or greater for new accounts and 70% for maintenance (by October 2021).
• Minimize branch controllable fraud, DDA charge-offs and teller O/S losses as set by Leadership and Finance given run rates / budget targets;
• Bring your Market Director into the loop via 2-3 sentence email when working with HR and employees on all Performance Plans and Terminations.

Compliance:

• Ensure account opening criteria and transaction processing procedures are followed and appropriate risk decisions are made to protect our customers and the