Branch Supervisor - 132nd & Center

First National Bank of Omaha; Omaha (NE); On-site; USD 41,000 - 66,000; Full time

Benefits offered by this job

Competitive Pay

401k Match

Paid time off and paid holidays

Medical/Dental/Vision/Life/Disability/

Job summary

First National Bank of Omaha is seeking a Branch Supervisor to lead tellers and ensure a superior customer experience in daily branch operations. You will provide leadership in the absence of the Branch Manager and act as the go‑to person for branch success.

The role emphasizes coaching, performance feedback, staff coverage, and adherence to policies to minimize risk. Onsite work with strong team collaboration and employee development opportunities are highlighted.

Qualifications

• Strong problem solving skills.
• Strong verbal and written communication.
• Strong customer service skills.
• Good conflict resolution skills.

Responsibilities

• This role is the “go to person” in the branch for the day to day successful operation of a branch when the Branch Manager is not present.
• Conduct one-on-one employee meetings with assigned team members to provide coaching and feedback.
• Provide performance feedback to the manager on teller performance, begin performance review and performance improvement in the HR system and submit to manager.
• Responsible to ensure there is adequate staff coverage to handle anticipated customer flow.
• Ensure assigned team members resolve any compliance and operational issues.
• Identify and recommend any additional training opportunities.
• Partner with branch manager to suggest and assist in facilitating branch meetings/huddles.
• Partner with leadership to recognize individual/team success in addition to acting as a mentor to develop the teller team.
• Effectively demonstrate and perform Teller duties as required to minimize the bank’s risk.
• Demonstrate advanced knowledge of policies and procedures to be an operational resource for the team.
• Adhere to such policies and procedures and consult with branch leadership on high risk situations.
• Contribute to the overall success of the branch audits, both onsite and offsite; ensure the branch passes onsite and offsite assessments

Skills

Problem solving

Verbal communication

Written communication

Customer service

Conflict resolution

Education

High School Diploma or GED

Bachelor’s degree or equivalent work experience

Job description

At FNBO, our employees are the heart of our story—and we’re committed to their success! Please see below the details of this career opportunity and how it fits into our organization’s success.

Summary of the Job

The Supervisor is responsible for supervising the tellers and teller work and ensure employees are focused on providing an exceptional customer experience. The Supervisor will provide leadership in the absence of the Branch Manager.

About this Role

Seeking a team oriented, positive and outgoing professional for a Branch Supervisor role at FNBO!

What’s in it for you?

FNBO has a focus on a superior employee experience that goes hand in hand with our superior customer experience!

• Competitive Pay
• 401k Match
• Paid time off and paid holidays
• Medical/Dental/Vision/Life/Disability/Flex Plans
• Employee Wellness Program
• Career development/Training/Career coaching/Job shadowing
• Tuition Assistance Program
• Employee banking benefits and other discounts

Why should you choose FNBO?

FNBO has a history of doing what's right for our customers and the communities we serve. This sixth generation family-owned business has become the largest privately-owned bank in the United States and has been serving customers for 160 years. FNBO is proud to be committed to our core values of Integrity, Respect, and Passion. The spirit of teamwork has remained a key ingredient of FNBO’s formula for success throughout our 160+ year history. We have fun, celebrate our wins, and strive for success. We care about our employees’ well-being personally and professionally.

Key Accountabilities

• This role is the “go to person” in the branch for the day to day successful operation of a branch when the Branch Manager is not present.
• Conduct one-on-one employee meetings with assigned team members to provide coaching and feedback
• Provide performance feedback to the manager on teller performance, begin performance review and performance improvement in the HR system and submit to manager.
• Responsible to ensure there is adequate staff coverage to handle anticipated customer flow.
• Ensure assigned team members resolve any compliance and operational issues.
• Identify and recommend any additional training opportunities.
• Partner with branch manager to suggest and assist in facilitating branch meetings/huddles.
• Partner with leadership to recognize individual/team success in addition to acting as a mentor to develop the teller team.
• Effectively demonstrate and perform Teller duties as required to minimize the bank’s risk.
• Demonstrate advanced knowledge of policies and procedures to be an operational resource for the team.
• Adhere to such policies and procedures and consult with branch leadership on high risk situations.
• Contribute to the overall success of the branch audits, both onsite and offsite; ensure the branch passes onsite and offsite assessments

The Ideal Candidate for This Role

Key Skills:

• Strong problem solving skills
• Strong verbal and written communication
• Strong customer service skills
• Good conflict resolution skills

Minimum Qualifications

• High School Diploma or GED
• Bachelor’s degree or equivalent work experience preferred
• Leadership ability and management skills
• Previous working experience in a retail banking environment
• Oral and written communication skillsDesire to meet the financial needs of our customers and community
• Ability to problem solve
• Candidates must possess unrestricted work authorization and not require future sponsorship.

Compensation

Compensation range (base pay): $41,116.00-$65,787.00 This role may have a specific starting pay within this range. Final compensation offer to candidate may vary from posted hiring range based upon work experience, education, and/or skill level.

Work Environment

It is anticipated that the incumbent in this role will work onsite at the posted location. Our onsite environment fosters innovation, mentorship, and a vibrant culture where ideas flow freely and relationships flourish. As part of our team, you’ll experience the energy of our collaborative spaces designed to support your professional growth while working alongside talented colleagues who inspire excellence daily. Please note that work location is subject to change based on business needs.

Benefits Overview

We offer a variety of benefits designed to keep you and your family physically and financially healthy. Not only do we offer a competitive salary and work-life balance, we offer benefits to match your needs:

• Medical, Dental, Vision Insurance
• 401k, With Matching Contributions
• Time Off Programs
• Health Savings Account (HSA)/Dependent Care
• Employee Banking
• Growth Opportunities
• Tuition Assistance
• Short-Term/Long-Term Disability Insurance

Learn more about FNBO benefits here: https://www.fnbo.com/careers/benefits/.

Job number: R-20261350

Registration Requirement

This position requires S.A.F.E. Act registration with the Nationwide Mortgage Licensing System (NMLS). Qualification requirements include meeting applicable financial responsibility, character, credit fitness and criminal background standards. Successful candidates must meet ongoing regulatory requirements including acceptable background investigation and credit report results.

Equal Opportunity & Belonging

FNBO believes that the quality of our employee experience is at the heart of our customer experience. One key pillar of our intended employee experience is Belonging. Belonging means we are committed to fostering a workplace culture where employees of all backgrounds feel valued, recognized, and empowered to be their authentic selves—no matter their role or where they are in their journey.

FNBO is an equal opportunity employer for all employees and applicants and makes employment decisions without regard to status or identity.

FNBO is an equal opportunity employer for all employees and applicants and makes employment decisions without regard to status or identity. We strive to represent the communities in which we serve.

FNBO is an Equal Opportunity/Affirmative Action/Veterans/Disability Employer - Member FDIC. FNBO follows federal law regarding the use of marijuana (this applies to all non-California applicants)

Bilingual Careers Internships & Trainee Program

FNBO believes that the quality of our employee experience is at the heart of our customer experience. One key pillar of our intended employee experience is Belonging. Belonging means we are committed to fostering a workplace culture where employees of all backgrounds feel valued, recognized, and empowered to be their authentic selves—no matter their role or where they are in their journey.

Grow Your Career with FNBO!

For 170 years, our holding company - First National of Nebraska (FNNI) - has grown to more than 4,500 employees with locations in nine states and $35 billion in assets. We are proud to serve our customers and communities with banking offices located in Nebraska, Colorado, Illinois, Iowa, Kansas, Missouri, South Dakota, Texas and Wyoming. FNBO (First National Bank of Omaha) believes that a bank should be a force for good in the world; to positively influence the lives of our employees, customers and the success of the communities we serve. Whether you're just beginning your career or taking it to the next level, you'll find your fit here.

Online (Primary Response Hours: M-F, 8a-5p Central) [e-mail] Phone (Available: M-F, 10a-2p; Central) [phone] [phone]

Application Deadline

All our jobs will be posted for a minimum of 5 calendar days. Job postings may come down prior to 5 calendar days based on volume of applicants.