Branch Supervisor - 132nd & Center
FNBO
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Benefits offered by this job
Job summary
FNBO seeks a Branch Supervisor to lead teller teams and ensure an exceptional customer experience at our Omaha location. The role supports the Branch Manager in their absence and emphasizes coaching, operational excellence, and reliable staff coverage.
This position is open to both full-time and part-time applicants and includes a comprehensive benefits package. The role is onsite, with growth opportunities within FNBO's culture of integrity and community service.
Qualifications
- High School Diploma or GED required; Bachelor's degree or equivalent work experience preferred.
- Strong problem solving and analytical skills.
- Excellent verbal and written communication abilities.
- Commitment to customer service and community banking values.
Responsibilities
- Serve as the go-to person in the branch for daily operations when the Branch Manager is not present.
- Conduct one-on-one coaching and feedback sessions with team members.
- Provide performance feedback and support through reviews and HR processes.
- Ensure adequate staff coverage to handle customer flow and maintain service levels.
- Resolve compliance and operational issues; identify training opportunities as needed.
- Assist in coordinating branch meetings and recognize team achievements.
- Perform teller duties as needed to minimize risk and maintain service quality.
- Adhere to policies and procedures and escalate high-risk situations to leadership.
- Support branch audits and contribute to successful onsite/offsite assessments.
Skills
Education
Job description
At FNBO, our employees are the heart of our story—and we’re committed to their success! Please see below the details of this career opportunity and how it fits into our organization’s success.
The Supervisor is responsible for supervising the tellers and teller work and ensure employees are focused on providing an exceptional customer experience. The Supervisor will provide leadership in the absence of the Branch Manager.
Seeking a team oriented, positive and outgoing professional for a Branch Supervisor role at FNBO!
FNBO has a focus on a superior employee experience that goes hand in hand with our superior customer experience!
- Competitive Pay
- 401k Match
- Paid time off and paid holidays
- Medical/Dental/Vision/Life/Disability/Flex Plans
- Employee Wellness Program
- Career development/Training/Career coaching/Job shadowing
- Tuition Assistance Program
- Employee banking benefits and other discounts
- Culture of recognition and rewards from executive leadership/managers/peers/business partners
FNBO has a history of doing what's right for our customers and the communities we serve. This sixth generation family-owned business has become the largest privately-owned bank in the United States and has been serving customers for 160 years. FNBO is proud to be committed to our core values of Integrity, Respect, and Passion.
The spirit of teamwork has remained a key ingredient of FNBO’s formula for success throughout our 160+ year history. We have fun, celebrate our wins, and strive for success. We care about our employees’ well-being personally and professionally.
- This role is the “go to person” in the branch for the day to day successful operation of a branch when the Branch Manager is not present.
- Conduct one-on-one employee meetings with assigned team members to provide coaching and feedback
- Provide performance feedback to the manager on teller performance, begin performance review and performance improvement in the HR system and submit to manager.
- Responsible to ensure there is adequate staff coverage to handle anticipated customer flow.
- Ensure assigned team members resolve any compliance and operational issues. Identify and recommend any additional training opportunities.
- Partner with branch manager to suggest and assist in facilitating branch meetings/huddles.
- Partner with leadership to recognize individual/team success in addition to acting as a mentor to develop the teller team.
- Effectively demonstrate and perform Teller duties as required to minimize the bank’s risk.
- Demonstrate advanced knowledge of policies and procedures to be an operational resource for the team. Adhere to such policies and procedures and consult with branch leadership on high risk situations.
- Contribute to the overall success of the branch audits, both onsite and offsite; ensure the branch passes onsite and offsite assessments
- Strong problem solving skills
- Strong verbal and written communication
- Strong customer service skills
- Good conflict resolution skills
- High School Diploma or GED
- Bachelor’s degree or equivalent work experience preferred
- Leadership ability and management skills
- Previous working experience in a retail banking environment
- Oral and written communication skills
- Desire to meet the financial needs of our customers and community
- Ability to problem solve
Candidates must possess unrestricted work authorization and not require future sponsorship.
Compensation range (base pay): $41,116.00-$65,787.00
This role may have a specific starting pay within this range.
Final compensation offer to candidate may vary from posted hiring range based upon work experience, education, and/or skill level.
It is anticipated that the incumbent in this role will work onsite at the posted location. Our onsite environment fosters innovation, mentorship, and a vibrant culture where ideas flow freely and relationships flourish. As part of our team, you'll experience the energy of our collaborative spaces designed to support your professional growth while working alongside talented colleagues who inspire excellence daily. Please note that work location is subject to change based on business needs.
We offer a variety of benefits designed to keep you and your family physically and financially healthy. Not only do we offer a competitive salary and work-life balance, we offer benefits to match your needs:
- Medical, Dental, Vision Insurance
- 401k, With Matching Contributions
- Time Off Programs
- Health Savings Account (HSA)/Dependent Care
- Employee Banking
- Growth Opportunities
- Tuition Assistance
- Short-Term/Long-Term Disability Insurance
Learn more about FNBO benefits here: https://www.fnbo.com/careers/benefits/.
For additional information regarding compensation and benefits, e-mail FNBO at TAGAdmin@fnni.com. To ensure you receive a response, include the number of this job (listed below) in the subject line of your message.
Job number: R-20261350
This position requires S.A.F.E. Act registration with the Nationwide Mortgage Licensing System (NMLS). Qualification requirements include meeting applicable financial responsibility, character, credit fitness and criminal background standards. Successful candidates must meet ongoing regulatory requirements including acceptable background investigation and credit report results.
FNBO believes that the quality of our employee experience is at the heart of our customer experience. One key pillar of our intended employee experience is Belonging. Belonging means we are committed to fostering a workplace culture where employees of all backgrounds feel valued, recognized, and empowered to be their authentic selves—no matter their role or where they are in their journey.
Learn more here.
FNBO is an equal opportunity employer for all employees and applicants and makes employment decisions without regard to status or identity.
Click here to download 'EEO is The Law' Self-Print Poster
Click here to download 'EEO is The Law' Supplement for Federal Contractors
Click here to download 'EEO is The Law' GINA Supplement
FNBO is an Equal Opportunity/Affirmative Action/Veterans/Disability Employer - Member FDIC
FNBO follows federal law regarding the use of marijuana (this applies to all non-California applicants)
All our jobs will be posted for a minimum of 5 calendar days. Job postings may come down prior to 5 calendar days based on volume of applicants.
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