Branch Manager - Customer Experience & Team Leadership

Beal Bank; King of Prussia (PA); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

401K with company match

11 paid holidays

Vacation/sick days

Annual discretionary bonus

Job summary

Beal Bank USA is seeking a Branch Manager for our King of Prussia location. You will lead a branch team, ensure quality customer service, and drive daily operations with a focus on compliant processes and professional development.

The role covers oversight of customer accounts, CRA activities, and collaboration with corporate departments. Working hours are 7:30am to 4:15pm, Monday through Friday, with responsibilities including staff mentoring and performance coaching.

Qualifications

• 2-4 years of banking experience
• Minimum two (2) years of experience as a Branch Manager or Assistant Branch Manager
• 3-5 years of customer service experience
• Excellent customer service, problem solving and relationship management skills with the ability to convey a positive attitude and maintain a high degree of confidentiality, diplomacy and tact

Responsibilities

• Manage branch team members, including training, mentoring and development; monitoring, evaluating and coaching performance; scheduling, prioritizing and delegating work; and handling disciplinary action in a timely manner
• Required leadership and hands-on involvement in the branch's Community Reinvestment Act (CRA) activities, including participation, management and monitoring of volunteer time during business hours with qualifying organizations, ensuring all mandatory monthly metrics for the branch are consistently met
• Oversee day to day operations of the branch, providing guidance and engagement in daily operational and customer service activities
• Audit and verify new account paperwork and maintenance transactions performed by team members
• Promote a positive image of the bank, developing and maintaining effective relationships with customers, team members and other retail operations staff
• Address and resolve complex customer service issues and team member disputes
• Perform and review tasks requiring manager level approvals
• Serve as a liaison between the branch and corporate departments
• Ensures the security and safety of branch team members and customers
• Approves and submit invoices
• Ensures branch appearance, furniture and equipment are in optimal condition
• Performs other job-related duties or special projects as assigned

Skills

Leadership

Customer service

Communication

Problem solving

Relationship management

Data accuracy

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

Beal Bank USA is seeking a Branch Manager for our King of Prussia location. You will lead a branch team, ensure quality customer service, and drive daily operations with a focus on compliant processes and professional development.

The role covers oversight of customer accounts, CRA activities, and collaboration with corporate departments. Working hours are 7:30am to 4:15pm, Monday through Friday, with responsibilities including staff mentoring and performance coaching.