Branch Manager — Customer Experience & Growth Leader

PNC; Illinois; On-site; USD 91,000 - 151,000; Full time

Benefits offered by this job

Health benefits

401(k) with match

Paid time off

Education assistance

Job summary

PNC in Willowbrook, IL seeks a Business Center Branch Manager to drive branch performance, revenue growth, and customer loyalty in an in-office, inclusive culture. The role focuses on leading a diverse team, managing risks, and delivering a differentiated client experience across channels.

The position emphasizes talent development, notary capability, and adherence to regulatory guidelines, with a base salary detailed and incentive eligibility based on performance.

Qualifications

• Accountability, Banking, Client Counseling, Customer Experience (CX), Customer Loyalty, Decision Making, People Management, Proactive Behavior, Results-Oriented

Responsibilities

• Manages priorities through planning and execution to drive all aspects of branch performance and revenue. Builds a high performing team with coaching and development.
• Leads and executes a branded sales process to achieve sales targets and loyalty; grows branch revenue via business and consumer households, partnerships, and community involvement.
• Delivers a differentiated client experience using technology-enabled interactions and consultative solutions to improve client financial well-being.
• Drives employee experience through onboarding, coaching and development, ensuring performance expectations and inclusive culture.

Skills

Accountability

Banking

Client Counseling

Customer Experience

Customer Loyalty

Decision Making

People Management

Proactive Behavior

Results-Oriented

Leadership

Education

No Degree

Job description

PNC in Willowbrook, IL seeks a Business Center Branch Manager to drive branch performance, revenue growth, and customer loyalty in an in-office, inclusive culture. The role focuses on leading a diverse team, managing risks, and delivering a differentiated client experience across channels.

The position emphasizes talent development, notary capability, and adherence to regulatory guidelines, with a base salary detailed and incentive eligibility based on performance.