Branch Leader: Customer-Centric Banking

PNC Financial Services Group, Inc.; Northern (KY); Hybrid; USD 91,000 - 151,000; Full time

Benefits offered by this job

Health Insurance

401(k) with company match

Paid time off

Job summary

PNC Financial Services Group, Inc. is seeking a Business Center Branch Manager for Willowbrook, IL. The role leads branch performance, drives revenue and customer loyalty through consultative banking, and manages a team to deliver an omni-channel customer experience.

Responsibilities include sales process leadership, risk management, and developing talent. Notary Public eligibility and CFPB background checks apply. In-office position with a strong emphasis on inclusion and collaboration.

Qualifications

• 5+ years of related experience with at least 2 years of supervisory experience.
• Ability to serve as Notary Public in the applicable state.
• Background checks as required by CFPB regulations.

Responsibilities

• Manages priorities through planning and execution to drive branch performance.
• Leads a branded sales process to achieve targets and loyalty.
• Grows branch revenue through acquisition and share-of-wallet growth of consumer and business households and partnerships.
• Coaches to consultative selling to improve client financial well-being.
• Leads, coaches and ensures delivery of a differentiated client experience in an omni-channel environment.
• Drives the employee experience and talent development within the branch.

Skills

Accountability

Banking

Client Counseling

Customer Experience

Customer Loyalty

Decision Making

People Management

Proactive Behavior

Results-Oriented

Education

No Degree

Job description

PNC Financial Services Group, Inc. is seeking a Business Center Branch Manager for Willowbrook, IL. The role leads branch performance, drives revenue and customer loyalty through consultative banking, and manages a team to deliver an omni-channel customer experience.

Responsibilities include sales process leadership, risk management, and developing talent. Notary Public eligibility and CFPB background checks apply. In-office position with a strong emphasis on inclusion and collaboration.