Branch Manager-Billerica, MA

Service Federal Credit Union; Billerica (MA); On-site; USD 76,000 - 92,000; Full time

Benefits offered by this job

Great health and dental benefits start

PTO, long-term disability, and paidhol

401k with company contribution

Paid leave after 12 months

Talkspace mental health support

IdentityForce identity protection

Tuition reimbursement

Training and career growth

Job summary

Service Federal Credit Union is seeking a qualified Branch Manager to lead the team for the new branch opening in Billerica, MA. The role oversees staff, collaborates with members, and helps expand the branch network in Billerica and surrounding areas.

You will drive membership growth, boost productivity, and recruit/train staff to deliver exceptional member experiences. The position offers full-time hours, competitive pay of $84,000 per year, and a benefits package including health/dental,

Qualifications

• Superior knowledge of credit union policies and procedures.
• Strong leadership qualities.
• Excellent verbal and written communication skills.
• Attention to detail.

Responsibilities

• Supervise operation of a branch office with organization and personnel management.
• Assist in staff selection, training and development.
• Set and meet goals for loan production, new member development, and checking accounts.
• Maintain branch security and ensure member service excellence.
• Identify and develop new sales opportunities for the credit union.

Skills

Leadership

Communication

Detail-oriented

Bilingual Spanish/English

Microsoft Office

Education

High School Diploma or equivalent

Bachelor’s Degree preferred

Tools

Microsoft Office

Job description

It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. Service Credit Union is seeking a qualified Branch Manager to lead our team with the opening of our new branch in Billerica, MA. The branch manager will oversee staff, work with credit union members, and help expand the branch network within the local Billerica and surrounding areas. We are looking for an individual who can continuously develop membership growth and boost our team’s productivity. The branch manager will be responsible for hiring and training staff, as well as leading teams in strategizing how to cultivate branch success.

Pay: $84,000.00/yearly, based on experience. Hours: Full time, based on branch operating hours and coverage required. “Members are the priority at Service Credit Union, and every role at the credit union is responsible for supporting member solutions and contributing positively to member experience.”

Benefits

• Great health and dental benefits starting day one!
• PTO, long-term disability, and paid holidays.
• 401k with 8% company contribution after one year of employment.
• Paid leave policy after 12 consecutive months of employment.
• Free confidential mental health support program with Talkspace©
• Free identify theft protection through IdentityForce©
• Tuition reimbursement.
• Training and career growth opportunities.

The Day to Day

• Supervise the operation of a branch office exercising good principles of organization, prioritization, and personnel management.
• Assists in staff selection, training, and development.
• Works to set and meet goals including but not limited to loan production, new member development, and new checking account production.
• Maintains the security of the branch.
• Provides exemplary Member Service through knowledge of the Credit Union products and services.
• Identify and develop new sales opportunities for the credit union.
• Interact with community officials and business contacts to increase the credit union’s community visibility, functioning as Service CU Ambassador.
• Regular and reliable attendance is an essential function of this position.
• Perform other job-related duties as assigned.

Experience and Qualifications

• Superior working knowledge of all Credit Union policies and procedures.
• Strong Leadership qualities.
• Excellent verbal and written communication skills.
• Attention to detail.
• Proficient knowledge of Microsoft products.
• Ability to recognize and resolve issues promptly, using courtesy and tact.
• High school diploma or equivalent required.
• Bachelor’s Degree preferred.
• Minimum 3 years’ Financial Industry experience.
• Previous management or supervisory experience required.
• Bilingual in Spanish and English required.

At Service Credit Union we celebrate our employees’ diverse backgrounds, ethnicities, gender identities, spiritual practices, abilities, and all the other traits that make us individuals. We follow the adage of treating others how we want to be treated while striving for understanding. Together, we create a unique credit union capable of serving our member’s needs with the same respect, empathy, and kindness we give each other.

Equal Opportunity Employer

Equal Opportunity Employer

Our growth is creating great opportunities! Our team is expanding, and we want to hire the most talented people we can. Continued success depends on it!

Who We Are

At Service Credit Union, our purpose is doing what is right for our members, which is so much more than a job. Joining Service CU means joining "one team" all connected by the same values: family, community, service and integrity.