Branch Manager-Billerica, MA

Service Credit Union; Billerica (MA); Hybrid; USD 76,000 - 92,000; Full time

Benefits offered by this job

Great health benefits

401k with company match

Paid holidays

PTO and disability

Tuition reimbursement

Talkspace mental health support

Job summary

Service Credit Union in Billerica, MA is seeking a Branch Manager to lead our new branch team. You will supervise daily operations, coach staff, and ensure outstanding member service while growing the branch network.

The ideal candidate has at least 3 years in financial services, strong leadership and communication skills, and bilingual Spanish and English. Bachelor’s preferred; high school diploma required. Salary is $84,000 yearly.

Qualifications

• Strong leadership and staff development experience in a financial setting.
• Excellent communication skills and attention to detail.
• Bilingual English/Spanish required; financial industry a plus.
• Bachelor’s degree preferred; high school diploma required.

Responsibilities

• Supervise branch operation with focus on organization and staffing.
• Hire, train, and develop branch team; meet goals for loans and deposits.
• Ensure exemplary member service and branch security.
• Identify new sales opportunities and engage with community partners.

Skills

Leadership

Customer service

Staff training

Bilingual Spanish

Communication

MS Office

Education

High school diploma

Bachelor's degree preferred

Tools

Microsoft Office

CRM software

Job description

## Branch Manager-Billerica, MAApply: Billerica: Full time: Posted 3 Days Ago: JR101331It's fun to work in a company where people truly BELIEVE in what they're doing!We're committed to bringing passion and customer focus to the business.Service Credit Union is seeking a qualified **Branch Manager** to lead our team with the opening of our new branch in **Billerica, MA**. The branch manager will oversee staff, work with credit union members, and help expand the branch network within the local Billerica and surrounding areas. We are looking for an individual who can continuously develop membership growth and boost our team’s productivity. The branch manager will be responsible for hiring and training staff, as well as leading teams in strategizing how to cultivate branch success.**Pay:**$84,000.00/yearly, based on experience.**Hours:** Full time, based on branch operating hours and coverage required.*“Members are the priority at Service Credit Union, and every role at the credit union is responsible for supporting member solutions and contributing positively to member experience.”***Benefits Include:*** Great health and dental benefits starting day one!* PTO, long-term disability, and paid holidays.* 401k with 8% company contribution after one year of employment.* Paid leave policy after 12 consecutive months of employment.* Free confidential mental health support program with Talkspace* Free identify theft protection through IdentityForce* Tuition reimbursement.* Training and career growth opportunities.**The Day to Day:*** Supervise the operation of a branch office exercising good principles of organization, prioritization, and personnel management.* Assists in staff selection, training, and development.* Works to set and meet goals including but not limited to loan production, new member development, and new checking account production.* Maintains the security of the branch.* Provides exemplary Member Service through knowledge of the Credit Union products and services.* Identify and develop new sales opportunities for the credit union.* Interact with community officials and business contacts to increase the credit union’s community visibility, functioning as Service CU Ambassador.* Regular and reliable attendance is an essential function of this position* Perform other job-related duties as assigned.**Experience and Qualifications:*** Superior working knowledge of all Credit Union policies and procedures.* Strong Leadership qualities.* Excellent verbal and written communication skills.* Attention to detail.* Proficient knowledge of Microsoft products.* Ability to recognize and resolve issues promptly, using courtesy and tact.* High school diploma or equivalent required.* Bachelor’s Degree preferred.* Minimum 3 years’ Financial Industry experience.* Previous management or supervisory experience required.* Bilingual in Spanish and English required.***At Service Credit Union we celebrate our employees’ diverse backgrounds, ethnicities, gender identities, spiritual practices, abilities, and all the other traits that make us individuals. We follow the adage of treating others how we want to be treated while striving for understanding. Together, we create a unique credit union capable of serving our member’s needs with the same respect, empathy, and kindness we give each other.******Equal Opportunity Employer***