Universal Banker

Fidelity Bank; Wichita (KS); On-site; USD 29,000 - 36,000; Full time

Job summary

Fidelity Bank is seeking a customer-focused teller to build relationships and deliver exceptional service at every touchpoint. You will refer bank products, demonstrate product knowledge, and uncover sales opportunities through conversations with customers.

The role requires strong communication skills, cash handling experience, and a collaborative approach to teamwork within the branch environment.

Qualifications

• High school diploma or equivalent.
• Minimum two years’ experience with the public/customers.
• Minimum one year of sales experience.
• Demonstrated ability to deliver customer service and be a team player with the ability to move into different roles throughout the day.
• Strong written, verbal communication skills and cash handling experience.

Responsibilities

• Referring products that provide a better banking experience for our customers.
• Demonstrating knowledge of Fidelity’s products and services.
• Seeking sales opportunities through customer relationships and conversations.
• Recommending Bank products and services to customers using Teller Pod technology for day-to-day transactions.
• Approaching, greeting and welcoming customers into the branch.
• Establishing relationships by understanding customers’ needs and recommending solutions to improve financial well-being.
• Fostering teamwork across all areas of the Bank.
• Engaging customers and delivering an exceptional experience at all touch points within the branch.
• Maintaining strict confidentiality and upholding Fidelity Bank’s core values.

Skills

Customer service

Sales

Cash handling

Written/verbal communication

Education

High school diploma or equivalent

Job description

Job Overview: As the face of Fidelity to our customers, you’ll build relationships by positively representing our products, solutions and legacy of service. You’ll work in a team environment to engage customers and deliver an exceptional experience at all touch points. At Fidelity, we seek to deliver a level of service unsurpassed by any bank, anywhere, any size. Ready to represent a customer-oriented, community-focused organization? Let’s talk.

The candidate for this position will be responsible for:

• Referring products that provide a better banking experience for our customers
• Demonstrating knowledge of Fidelity’s products and services
• Seeking sales opportunities through customer relationships and conversations
• Recommending Bank products and services to customers using the Teller Pod technology to conduct a variety of day-to-day transactions
• Approaching, greeting and welcoming customers into the branch
• Establishing relationships while understanding customers’ needs by asking appropriate questions and recommending solutions to strengthen customers’ financial well-being
• Fostering teamwork across all areas of the Bank
• Engaging customers and delivering an exceptional customer experience at all touch points and customer zones within the branch
• Maintaining strict standards of confidentiality and performing duties in a manner that supports Fidelity Bank’s core values

Requirements for the position include:

• A high school diploma or equivalent
• Minimum two years’ experience with the public/customers
• Minimum one year of sales experience
• Demonstrated ability to deliver customer service and be a team player with the ability to comfortably move into different roles throughout the work day
• Strong written, verbal communication skills and cash handling experience

Preferred qualifications for this position include:

• One year of supervisory experience preferred
• Previous banking or financial services experiences

EEO/Veterans/Disabled

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.