Branch Manager

HVAC Distributors, Inc; Warminster Township (Bucks County); On-site; USD 85,000 - 125,000; Full time

Benefits offered by this job

Competitive pay

Annual incentive

Benefits package

401k with match

Advanced technology

Growth opportunities

Best Places to Work PA

Job summary

HVAC Distributors, Inc. is seeking a Branch Manager in Bucks County, PA to lead sales budgeting, customer service, and daily branch operations.

The role focuses on achieving budgeted performance, coordinating with account managers, and ensuring efficient shipping, receiving, and delivery processes. Responsibilities include managing counter and customer service teams, maintaining strong customer relationships, and driving lead generation while coordinating with internal colleagues to meet

Responsibilities

• Attains or exceeds branch sales and profit budget.
• Manages relationship of expenses to sales and margins in order to achieve budgeted performance measures (metrics) including customer profitability.
• Develops annual branch budgets; submits to Accountable Manager for approval.
• Reviews branch metrics and remediates variances to budget.
• Develops relationships and communicates with customers to identify and act on areas of opportunity
• Responsible for the performance of all day-to-day counter and customer service functions ensuring the highest level of teamwork and collaboration.
• Ensures Branch Counter Sales Associate(s) are fielding incoming customer calls, assisting walk-in and will-call customers, reviewing sales queues, and entering sales orders into Eclipse.
• Continually collaborates with designated Account Manager(s) to ensure overall customer satisfaction.
• Responsible for overall territory customer service management with respect to quotes, delivery, order management, warranty issues, collateral, customer follow-up, problem resolution, and lead generation
• Ensures Branch Associates are performing all day-to-day shipping, receiving, and warehousing functions ensuring the highest level of accuracy, productivity, and teamwork.
• Ensures the efficient flow of materials between branch, CDC, and/or customer locations by coordinating and monitoring transfers, equipment and grooved or palleted duct board deliveries.
• Delegates where appropriate but is responsible for effective coordination with internal co-workers and customers daily, local and same-day deliveries to customer location or jobsite.

Job description

• Attains or exceeds branch sales and profit budget.
• Manages relationship of expenses to sales and margins in order to achieve budgeted performance measures (metrics) including customer profitability.
• Develops annual branch budgets; submits to Accountable Manager for approval.
• Reviews branch metrics and remediates variances to budget.
• Develops relationships and communicates with customers to identify and act on areas of opportunity
• Responsible for the performance of all day-to-day counter and customer service functions ensuring the highest level of teamwork and collaboration.
• Ensures Branch Counter Sales Associate(s) are fielding incoming customer calls, assisting walk-in and will-call customers, reviewing sales queues, and entering sales orders into Eclipse.
• Continually collaborates with designated Account Manager(s) to ensure overall customer satisfaction.
• Responsible for overall territory customer service management with respect to quotes, delivery, order management, warranty issues, collateral, customer follow-up, problem resolution, and lead generation

Shipping, Receiving & Delivery

• Ensures Branch Associates are performing all day-to-day shipping, receiving, and warehousing functions ensuring the highest level of accuracy, productivity, and teamwork.
• Ensures the efficient flow of materials between branch, CDC, and/or customer locations by coordinating and monitoring transfers, equipment and grooved or palleted duct board deliveries.
• Delegates where appropriate but is responsible for effective coordination with internal co-workers and customers daily, local and same-day deliveries to customer location or jobsite.

Why work for HVAC Distributors?

• We have been in business for over 35 years
• Competitive compensation program
• Annual incentive program
• Full benefit package first of the month following 30 days of employment
• 401k Program with match
• State of the art technology
• Growth opportunities
• Best Places to Work in PA 2023, 2024 & 2025