Wholesale Branch Manager

HVAC DISTRIBUTORS INC; Warminster Township (Bucks County); On-site; USD 80,000 - 85,000; Full time

Benefits offered by this job

Competitive compensation program

Annual incentive program

Full benefit package

401k program with match

Growth opportunities

Best Places to Work in PA 2023, 2024 &

Best Places to Work in PA 2025

Job summary

HVAC Distributors, Inc. in Warminster, PA is seeking a Management-level professional to lead branch operations at full-time status. The role requires driving sales, managing expenses, and delivering excellent customer service.

The position emphasizes budgeting, metrics review, and cross-functional coordination with Account Managers to optimize customer satisfaction and timely delivery. HVAC industry experience is preferred and leadership is essential.

Qualifications

• High School Diploma or Equivalent is required.
• Minimum of 3 years of customer service or sales experience in HVAC or related industry.
• 3 years of managerial experience is required.

Responsibilities

• Attains or exceeds branch sales and profit budget.
• Manages expenses relative to sales to meet budgeted metrics.
• Develops annual branch budgets and seeks approval from the Accountable Manager.
• Reviews branch metrics and remediates variances to budget.
• Develops relationships and communicates with customers to identify opportunities.
• Oversees day-to-day counter and customer service functions to ensure teamwork.
• Ensures staff handle calls, walk-in and will-call customers and enter orders into Eclipse.
• Collaborates with Account Managers to ensure customer satisfaction.
• Manages territory customer service, including quotes, delivery, order management, warranty issues, collateral, follow-up and lead generation.
• Ensures shipping, receiving and warehousing functions are accurate and efficient.
• Coordinates transfers and deliveries between branch, CDC, and customer locations; supports local and same-day deliveries.

Skills

Customer service

Sales

Management

Education

High School Diploma or Equivalent

Tools

Eclipse

Job description

Job DetailsLevel: ManagementJob Location: Warminster - WARMINSTER, PA 18974Position Type: Full TimeSalary Range: $80,000.00 - $85,000.00 SalaryJob Category: Management

Essential Duties and Responsibilities:

FINANCIAL PERFORMANCE AND PROFITABILITY

• Attains or exceeds branch sales and profit budget.
• Manages relationship of expenses to sales and margins in order to achieve budgeted performance measures (metrics) including customer profitability.
• Develops annual branch budgets; submits to Accountable Manager for approval.
• Reviews branch metrics and remediates variances to budget.

Sales/Customer Service

• Develops relationships and communicates with customers to identify and act on areas of opportunity
• Responsible for the performance of all day-to-day counter and customer service functions ensuring the highest level of teamwork and collaboration.
• Ensures Branch Counter Sales Associate(s) are fielding incoming customer calls, assisting walk-in and will-call customers, reviewing sales queues, and entering sales orders into Eclipse.
• Continually collaborates with designated Account Manager(s) to ensure overall customer satisfaction.
• Responsible for overall territory customer service management with respect to quotes, delivery, order management, warranty issues, collateral, customer follow-up, problem resolution, and lead generation

Shipping, Receiving & Delivery

• Ensures Branch Associates are performing all day-to-day shipping, receiving, and warehousing functions ensuring the highest level of accuracy, productivity, and teamwork.
• Ensures the efficient flow of materials between branch, CDC, and/or customer locations by coordinating and monitoring transfers, equipment and grooved or palleted duct board deliveries.
• Delegates where appropriate but is responsible for effective coordination with internal co-workers and customers daily, local and same-day deliveries to customer location or jobsite.

Why work for HVAC Distributors?

• We have been in business for over 35 years
• Competitive compensation program
• Annual incentive program
• Full benefit package first of the month following 30 days of employment
• 401k Program with match
• State of the art technology
• Growth opportunities
• Best Places to Work in PA 2023, 2024 & 2025

QualificationsEducation and/or Experience:

• High School Diploma or Equivalent.
• Minimum of 3 years of customer service or sales experience in HVAC or relative industry.
• 3 Years Managerial Experience

HVAC Distributors, Inc. is proud to be an equal opportunity employer committed to hiring a diverse workforce.