Branch Manager

atlascredit

Waco (TX)

On-site

USD 52,000 - 78,000

Full time

9 days ago

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Benefits offered by this job

Group health insurance plans

Dental and vision insurance

Paid vacation and sick time

401(k) Plan with matching

Bonuses

Commission

Paid major holidays

Job summary

Atlas Credit Company in Waco, TX seeks a Branch Manager to lead all branch operations, supervise staff, and ensure excellent customer service. The role requires hands-on leadership, field visits to collect payments, and the ability to motivate a team to meet performance targets.

You will train and develop personnel, build durable customer relationships, handle escalations, and promote ethical standards while complying with applicable laws.

Qualifications

Experience leading a branch and directing staff.
Willingness to conduct field visits to collect payments and engage customers in the field.
Strong customer service focus with ability to resolve issues effectively.
Ability to meet goals and metrics and drive performance.
Must have a valid driver’s license and access to a vehicle.

Responsibilities

Train, coach, and motivate branch personnel.
Build relationships with customer accounts through open communication.
Meet goals and metrics and drive branch performance.
Work with customers in the field to collect payments.
Handle customer complaints and provide effective solutions.
Keep accurate records of customer interactions and accounts.
Adhere to ethical standards and comply with laws.
Grow office by marketing to customers and expanding the client base.
Minimize delinquency through proactive collection activities.
Handle high volumes of outgoing and incoming calls.
Address customer and employee satisfaction promptly.
Maintain office cash securely and accurately.
Maintain a valid driver’s license and insurance for vehicle.

Skills

Customer service

Financial service

Management experience

Quota achievement

Management techniques

Phone skills

Active listening

CRM familiarity

Customer orientation

Communication

Time management

Education

High school diploma or equivalent

Tools

CRM systems

Job description

Atlas Credit Company is a family owned and operated financial institution. We have helped millions of customers with their financial needs and provided over three billion dollars of financial assistance since 1968. Our core values are community and family driven, which is the backbone of our company. Here at Atlas Credit, we hold a strong sense of value to our employees and to our customers because they represent both the foundation and the future or our company. These values are very important to our continuous grown as one of the most reputable, transparent, and responsible consumer lending companies. Our mission is to treat every customer and employee with honesty and respect, while proving exceptional customer service and an excellent team building culture.

Job Description

We are looking for a talented Branch Manager to assign and direct all work performed in the branch, while ensuring customer satisfaction and proper branch operation. Managers must be genuinely excited to help customers and their team. Successful managers will have a hands‑on approach to their management styles. Managers are required to promote positive training and assistance to all employees in their branch.

A manager needs to be comfortable with field working processes and policies. All managers are trained and taught accordingly on best practices and efficient field working techniques. Atlas managers will be required to go to customer’s homes and even workplaces to collect payments. We understand that people cannot always pay on time, so our managers need to be able to work with customers and help them feel comfortable financially and positively impact the customer’s day when making a field collection. Managers are compensated for their field work.

The person that will succeed most at this job will have to be patient, empathetic, and passionately communicative. Managers are confident and committed to seeing that their branch is successful. The target goals for managers at Atlas Credit are to have and maintain high customer service standards, respond or contact customers efficiently, have a strong sense of leadership, manage time appropriately, and become passionate about your team, your new and existing customers, and your job.

Responsibilities

Bring out the best of branch’s personnel by providing training, coaching, development, and motivation
Build sustainable relationships and trust with customer accounts through open and interactive communication.
Meet goals and metrics
Work with customers while collecting in the field.
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Keep records of customer interactions, process customer accounts and file documents
Adhere to high ethical standards, and comply with all regulations/applicable laws
Follow communication procedures, guidelines and policies
Take the extra mile to engage customers
Provide accurate, valid, and complete information by using the right methods/tools.
Provide exceptional service to all customers.
Data entry of loan applications/documents.
Maintain office cash with accuracy and proper security.
Grow office by marketing to new and existing customers.
Minimize delinquency through appropriate collection activities.
Make a large amount of outgoing calls.
Manage incoming calls.
Address customer and employee satisfaction issues promptly.
Must have a working vehicle to make field collections.
Maintain valid Driver’s License and Insurance for vehicle.

Skills

Proven customer service or financial service experience
Proven management experience
Track record of over‑achieving quota
Sufficient knowledge of modern management techniques and best practices
Strong phone contact handling skills and active listening
Familiarity with CRM systems and practices
Customer orientation and ability to adapt/respond to different types of characters
Excellent communication and presentation skill
Ability to multi‑task, prioritize, and manage time effectively.
Effective reasoning skills
Familiarity with industry’s rules and regulations
Excellent organizational skills
Willingness to learn new skills.

Benefits:

Atlas Credit offers a competitive salary with a full benefit package and advancement opportunities. Benefit package includes, but is not limited to the following: