Customer Service Representative/ Collector

Atlas Credit Company Inc; Austin (TX); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Group Health Insurance Plans

Optional Dental & Vision Coverage

401(k) Plan with Employer Matching

Performance Bonuses

Career Advancement Opportunities

Job summary

Atlas Credit Company Inc in Austin, Texas is seeking a Customer Service Representative (CSR) to join their team. This role focuses on delivering outstanding customer experiences while assisting with financial solutions and loan applications.

The ideal candidate will possess strong problem-solving skills and demonstrate a commitment to building lasting customer relationships. With a competitive salary and benefits, this is a rewarding opportunity for those passionate about helping others.

The position requires a valid driver’s license and the ability to engage with customers in the field.

Qualifications

• 1+ years of customer service or financial services experience preferred.
• Strong problem-solving, communication, and listening skills.
• Must have a valid driver’s license and insurance.

Responsibilities

• Build strong relationships with customers through trust and open communication.
• Assist customers with financial solutions, loan applications, and account management.
• Conduct field visits to assist customers with payments when needed.

Skills

Customer service experience

Problem-solving skills

Communication skills

Bilingual (preferred)

Job description

Join the Atlas Credit Family!

Atlas Credit Company is a family‑owned and operated financial institution dedicated to helping millions of customers meet their financial needs. Since 1968, we have provided over $3 billion in financial assistance, guided by our core values of community and family. We are committed to transparency, responsibility, and exceptional customer service, ensuring that both our employees and customers feel valued and respected. If you are looking for a rewarding career in a team‑driven environment where you can make a real difference, we invite you to apply for our Customer Service Representative (CSR) position!

Position Overview

We are seeking a customer‑focused, empathetic, and motivated individual to join our team as a Customer Service Representative (CSR). In this role, you will deliver outstanding customer experiences, build lasting relationships, and provide personalized financial solutions. As a CSR, you will engage with customers both in‑office and in the field, ensuring they receive the support they need. This includes assisting with loan applications, account management, collections, and customer inquiries. We provide thorough training on field processes and customer interaction best practices to set you up for success.

Key Responsibilities

• Build strong relationships with customers through trust and open communication.
• Assist customers with financial solutions, loan applications, and account management.
• Conduct field visits to assist customers with payments when needed.
• Handle customer inquiries, resolve concerns, and provide exceptional service.
• Maintain accurate records of customer interactions and transactions.
• Follow company policies and guidelines for collections and customer engagement.
• Conduct outreach efforts to grow the customer base and market financial services.
• Manage incoming and outgoing calls to ensure timely communication.
• Ensure cash handling accuracy and office security.

What We’re Looking For

• 1+ years of customer service or financial services experience (preferred).
• Strong problem‑solving, communication, and listening skills.
• Ability to multi‑task, prioritize, and manage time efficiently.
• Comfortably making high‑volume calls and handling collections professionally.
• Willingness to learn and adapt in a fast‑paced environment.
• Must have a valid driver’s license, insurance, and a reliable vehicle for fieldwork.
• Bilingual Plus!
• English Required!

Why Join Atlas Credit?

We offer a competitive salary, comprehensive benefits, and growth opportunities within our company. Our benefits package includes:

• Group Health Insurance Plans
• Optional Dental & Vision Coverage
• Paid Vacation & Sick Time
• Paid Major Holidays
• 401(k) Plan with Employer Matching
• Performance Bonuses
• Career Advancement Opportunities

Schedule & Work Environment

8‑hour shifts – Monday to Friday, Weekends as needed.

If you are passionate about helping people, problem‑solving, and building relationships, we’d love to hear from you! Apply today and become a part of a company that values its employees and customers alike. We look forward to welcoming you to the Atlas Credit team!