Branch Manager

Michigan Credit Union League; Troy (MI); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401k

Life insurance

AD&D

Short-term disability

Long-term disability

FSA

Tuition reimbursement

Paid time off

Paid holidays

Job summary

Alliance Catholic Credit Union in Michigan seeks an experienced Branch Manager for our Troy branch to lead daily operations and deliver exceptional member service.

The ideal candidate will partner with regional leadership, develop and implement sales plans, coach staff, and ensure compliance with policies while maintaining quality member experiences.

Qualifications

• Minimum college degree in a related field.
• 5 to 7 years financial institution experience preferred.
• Strong leadership and coaching abilities are required.
• Excellent written and verbal communication skills are essential.

Responsibilities

• Develop, communicate, and implement branch sales plans with Regional Manager and VP of Retail Services.
• Provide leadership through coaching and effective communication.
• Conduct regular meetings to train staff and discuss improvements.
• Ensure member requests are promptly resolved and uphold service quality standards.
• Promote branch business development and maintain member satisfaction through staff performance and knowledge.
• Oversee scheduling, approve PTO, and manage staff costs within budget.
• Comply with all policies and regulations; mentor staff and handle personnel issues when escalated.
• Interview and train employees; plan and direct work; conduct performance appraisals; address complaints.

Skills

Leadership

Coaching

Communication

Education

College degree

Tools

MS Excel

MS Word

Job description

Career Opportunities at Alliance Credit Union in Michigan

If you are looking to become part of an energetic team in a fast-growing business, Alliance Catholic Credit Union may be the right fit for you.

Alliance Catholic Credit Union has been named as a finalist for the Employee Listening Excellence Award by McLean & Company!

Alliance Catholic Credit Union has the following openings:

Position:Branch Manager

Location: Troy, MI

Job Id:274

# of Openings:1

Alliance Catholic Credit Union is seeking an exceptional and experienced Branch Manager for our Troy branch who thrives in a well-organized, fast-paced, and multi-task driven environment.

The ideal candidate:

• Works with their Regional Manager and VP of Retail Services to develop, communicate, and implement branch sales plans and directives.
• Provides leadership through effective coaching and communication.
• Conducts regular meetings with Branch employees to inform and train. Discusses areas needing improvement and changes in procedure: Monthly Observation Coaching, By-weekly one-on-one coaching, and weekly Branch sales meetings.
• Ensures that members' requests and questions are promptly resolved
• Promotes branch business development and seeks to broaden member base, implements Credit Union member service quality standards and ensures adherence to service quality programs. Proactive in maintaining member satisfaction through branch employee knowledge levels, courtesy, appearance, responsiveness, accuracy, and communications. Handles unusual or difficult member situations beyond the scope of branch personnel. Works with HR to resolve serious personnel problems which are escalated to the Retail Branch Manager and VP of Retail Services.
• Fills in and performs duties in Branch positions as needed.
• Supervises work scheduling and workflow of daily routine operations.
• Approve paid time off, create schedules for staff and assure staff hours/staff costs are within established criteria.
• Comply with all credit unions policies, regulations, and laws applicable to carrying out duties and responsibilities.
• Responsibilities include:
  • Interviewing and training employees.
  • Planning, assigning, and directing work.
  • Appraisal performance
  • Rewarding and disciplining employees.
  • Addressing complaints and resolving problems.

A successful candidate will be an approachable team player with a personable and professional demeanor, a desire to learn and driven to achieve outstanding results---accurately and efficiently. A minimum of a college degree in a related field and 5 to 7 years financial institution experience, or an equivalent combination of education and experience. Demonstrated success in a sales and service, solution providing culture and the ability to multi-task in a fast-paced environment preferred. A successful record of community development and a minimum of 5 years in a Management role with seasoned experience in coaching, mentoring, developing and motivating a team of individuals at a range of skill levels, excellent written and verbal communication skills, computer proficiency including MS Excel and Word strongly preferred along with a high aptitude for organization and attention to detail. Alliance Catholic Credit Union offers an outstanding benefit package, which includes health, dental, vison, 401k, life, AD&D, short and long-term disability, FSA, tuition reimbursement, paid time off, paid holidays.