Branch Manager

Alliance Catholic Credit Union; City of Rochester (NY); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401k

Life insurance

AD&D

Short-term disability

Long-term disability

Flexible Spending Account

Tuition reimbursement

Paid time off

Paid holidays

Job summary

Alliance Catholic Credit Union in Rochester seeks a Branch Manager to lead a busy team, drive sales, and elevate member service. You will report to the Regional Branch Manager and coach staff to meet quality standards while managing daily operations and scheduling.

A college degree and 5–7 years in financial services or an equivalent mix of education and experience are required. Strong communication, training, and people skills are essential to succeed in this role.

Qualifications

• Minimum college degree in a related field with 5–7 years financial institution experience.
• Equivalent combination of education and experience acceptable.
• Strong sales/service orientation and ability to multi-task in a fast-paced environment.

Responsibilities

• Develop and implement branch sales plans with regional leadership.
• Provide leadership through coaching and clear communication.
• Conduct regular meetings to train and improve procedures.
• Address member requests promptly and maintain satisfaction.
• Oversee scheduling, staffing, and cost controls within criteria.
• Ensure compliance with policies, regulations, and laws.

Skills

Leadership

Coaching

Communication

Team management

Sales planning

Customer service

Interviewing

Training

Education

Bachelor's degree

Tools

MS Excel

MS Word

Job description

Alliance Catholic Credit Union is seeking an exceptional and experienced Branch Manager who thrives in a well-organized, fast-paced, and multi-task driven environment. This position will be located at our Rochester branch and will report to the Regional Branch Manager.

The ideal candidate:

• Works with their Regional Manager and VP of Retail Services to develop, communicate, and implement branch sales plans and directives.
• Provides leadership through effective coaching and communication.
• Conducts regular meetings with Branch employees to inform and train. Discusses areas needing improvement and changes in procedure: Monthly Observation Coaching, By-weekly one-on-one coaching, and weekly Branch sales meetings.
• Ensures that members' requests and questions are promptly resolved
• Promotes branch business development and seeks to broaden member base, implements Credit Union member service quality standards and ensures adherence to service quality programs. Proactive in maintaining member satisfaction through branch employee knowledge levels, courtesy, appearance, responsiveness, accuracy, and communications. Handles unusual or difficult member situations beyond the scope of branch personnel. Works with HR to resolve serious personnel problems which are escalated to the Retail Branch Manager and VP of Retail Services.
• Fills in and performs duties in Branch positions as needed.
• Supervises work scheduling and workflow of daily routine operations.
• Approve paid time off, create schedules for staff and assure staff hours/staff costs are within established criteria.
• Comply with all credit unions policies, regulations, and laws applicable to carrying out duties and responsibilities.
• Responsibilities include:
  • Interviewing and training employees.
  • Planning, assigning, and directing work.
  • Appraisal performance
  • Rewarding and disciplining employees.
  • Addressing complaints and resolving problems.
    

A successful candidate will be an approachable team player with a personable and professional demeanor, a desire to learn and driven to achieve outstanding results---accurately and efficiently. A minimum of a college degree in a related field and 5 to 7 years financial institution experience, or an equivalent combination of education and experience. Demonstrated success in a sales and service, solution providing culture and the ability to multi-task in a fast-paced environment preferred. A successful record of community development and a minimum of 5 years in a Management role with seasoned experience in coaching, mentoring, developing and motivating a team of individuals at a range of skill levels, excellent written and verbal communication skills, computer proficiency including MS Excel and Word strongly preferred along with a high aptitude for organization and attention to detail. Alliance Catholic Credit Union offers an outstanding benefit package, which includes health, dental, vison, 401k, life, AD&D, short and long-term disability, FSA, tuition reimbursement, paid time off, paid holidays.