Branch Manager

PGW Auto Glass; Town of Cheektowaga (NY); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Competitive salary

Medical, dental, and vision insurance

401(k) with company match

Paid time off and paid holidays

Life insurance and long‑term disabled

Job summary

PGW Auto Glass is seeking a Site Manager to run a branch with a strong focus on safety, lean operations, and profitability. You will lead daily warehouse functions, manage inventory, and drive continuous improvement while developing a high-performing team.

You will oversee safety, compliance, customer service, and cost controls, partnering with Sales to grow market share and ensure branch targets are met. This role requires leadership and data-driven decision making.

Qualifications

• Bachelor’s degree preferred; equivalent experience considered.
• 5+ years in warehouse/branch operations with leadership.
• Strong safety and inventory management knowledge.
• Labor planning and cost control expertise.
• Experience with Lean, Six Sigma or CI methodologies.
• Strong leadership, coaching and people management.
• Excellent communication and problem-solving skills.
• Ability to analyze metrics and translate data into action.
• Proficient with standard business systems and MS Office.

Responsibilities

• Ensure safety standards and regulatory compliance in the branch.
• Lead Lean, 5S and housekeeping for efficient product flow.
• Oversee daily branch operations: receiving, storage, order fulfillment, shipping, customer service.
• Partner with Supply Chain to manage branch inventory.
• Monitor inventory metrics: shrinkage, turns, fill rate.
• Recruit, train, coach, and motivate branch staff.
• Manage labor to meet demand within budgets; control overtime.
• Monitor expenses to meet financial targets.
• Track financial and operational KPIs: CPU, profitability, overhead, revenue.
• Collaborate with Sales to support market growth.
• Review weekly performance and implement corrective actions.
• Ensure compliance with laws and company policies.
• Perform other duties to support objectives.

Skills

Leadership

Safety & compliance

Inventory management

Lean/Six Sigma

Communication

Problem-solving

Data analysis

MS Office / business tools

Education

Bachelor’s degree

Tools

Lean

Six Sigma

Job description

Job Summary: The Site Manager is responsible for the safe, compliant, and profitable operation of an assigned branch location. This role oversees all aspects of daily branch operations, including safety, customer satisfaction, inventory management, labor productivity, cost control, and sales support. The Site Manager uses performance metrics, Lean, and continuous improvement principles to drive operational excellence while developing and leading a high-performing team.

Key Responsibilities & Duties

• Ensure compliance with all safety standards, policies, and regulations to maintain a safe, hazard-free warehouse environment, with a strong focus on injury prevention and safe driving practices.
• Lead and promote Lean, 5S, and housekeeping standards to ensure efficient product flow, reduced waste, and a clean, organized workplace.
• Oversee daily branch operations, including receiving, storage, order fulfillment, shipping, and customer service activities.
• Partner with Supply Chain to manage branch inventory, ensuring accuracy and adherence to inventory management best practices.
• Monitor and manage key inventory metrics, including shrinkage, inventory turns, and fill rate.
• Recruit, train, coach, and motivate branch employees; foster a culture of accountability, teamwork, and customer service excellence.
• Manage branch labor to meet customer demand while controlling overtime and staying within labor budgets.
• Monitor and control branch expenses related to materials, equipment, utilities, and overhead to meet financial targets.
• Track and act on key financial and operational metrics, including CPU, profitability vs. plan, overhead vs. plan, and revenue vs. plan.
• Maintain regular contact with key customers and collaborate with Sales to support market growth and customer satisfaction.
• Review weekly branch performance metrics and proactively develop and implement corrective actions or improvement plans.
• Ensure compliance with all federal, state/provincial, and local laws, as well as company policies and procedures.
• Perform other duties assigned to support branch and company objectives.

Qualifications & Skills

• Bachelor’s degree preferred; equivalent experience considered.
• 5+ years of experience in warehouse, distribution, or branch operations, with prior leadership responsibility.
• Strong knowledge of safety, inventory management, labor planning, and cost control.
• Experience using Lean, Six Sigma, or continuous improvement methodologies.
• Strong leadership, coaching, and people management skills.
• Excellent communication, organizational, and problem‑solving abilities.
• Ability to analyze operational and financial metrics and translate data into action.
• Proficiency with standard business systems and Microsoft Office tools.

Work Environment & Physical Requirements

• In‑office / warehouse environment.
• Regular walking, standing, and movement throughout the warehouse.
• Ability to lift up to 50–75 pounds occasionally.
• Exposure to warehouse conditions, including noise, temperature variations, and material handling equipment.

Benefits & Compensation

• Competitive salary
• Medical, dental, and vision insurance
• 401(k) with company match
• Paid time off and paid holidays
• Life insurance and long‑term disability
• Leadership development and advancement opportunities

Compensation: $65,000-85,000/ year