Branch Manager

PGW Auto Glass; Richmond (VA); On-site; USD 75,000 - 110,000; Full time

Job summary

PGW Auto Glass is seeking a Branch Operations Manager in Richmond, VA to oversee daily operations and drive safety, lean improvements, and profitability. You will lead inventory management, staff recruitment and development, and cost control to meet revenue targets.

You will work with Sales to support market strategy and ensure excellent customer service across the branch. The role emphasizes leadership, accountability, and continuous improvement.

Qualifications

• Experience in operations management and supervising teams.
• Strong leadership and communication skills.
• Knowledge of lean, 5S and inventory control is a plus.

Responsibilities

• Oversee daily branch operations with focus on safety, efficiency, and profitability.
• Manage inventory records, revenue performance, and cost controls.
• Recruit, train, and develop branch staff to meet service standards.
• Collaborate with Sales to support market strategy and customer satisfaction.

Job description

This position is responsible for the safe and profitable operation. The incumbent oversees all aspects of daily branch operations. Key focus areas include Customer Satisfaction, Safety, Lean/5S and Housekeeping, Inventory Management, Sales, Staff Recruitment, Labor Productivity and Cost Control. The incumbent is provided weekly branch performance metrics to proactively develop and implement improvement measures, using Lean and Six Sigma principles as a tool to refine activities within the scope of his/her responsibilities.

Essential Job Duties

• Comply with all safety standards and requirements to assure a safe and hazard-free warehouse environment with focus on safe driving and injury prevention.
• Utilize lean concepts and good 5S/Housekeeping to ensure efficient flow of products/materials through the warehouse with minimum waste and to provide an organized, safe and clean workplace. Key metrics include operational review score, housekeeping checklists and 5S audit score.
• Ensure accuracy of inventory records by participating with the Supply Chain team in ongoing management of branch inventory to provide guidance and leadership to branch personnel concerning inventory management practices.
• Monitor Key Metrics relative to inventory, which include inventory shrinkage, inventory turns and fill rate percent, to maintain accurate records of finished goods inventory.
• Recruit, train, coach and motivate a qualified warehouse staff; instill the desire to provide customers with excellent service, courteous treatment and quality products.
• Manage branch labor such that customer requirements can be met with minimal overtime to meet budgeted labor costs.
• Monitor branch expenditures on purchases of materials, products, equipment and utilities to ensure cost controls are in place and remain within budget amounts. Key metrics include CPU, Profitability vs. Plan and Overhead Cost vs. Plan.
• Maintain daily contact with key branch customers and proactively work with Sales Representatives to support the market sales strategy and ensure customer requirements are met. Key metric is Revenue vs. Plan.
• Maintain compliance all with Federal, State, and Local laws, statutes and regulations, as well as all Company policies and procedures.
• Scope of position is responsible for sales greater than 2.2 million dollars
• Assume other duties as assigned.

Supervisory Responsibilities

• Manage the work of others, including planning, assigning, scheduling and reviewing work, ensures quality standards. Responsible for hiring, terminating, training and developing, reviewing performance and administering corrective action for staff.

Benefits And Compensation

• Comprehensive health, dental, vision, and disability coverage options.
• Employer-provided life insurance and long-term disability benefits.
• Paid time off (PTO) and paid holidays.
• 401(k) retirement plan with company match.
• Parental leave and support continuing education.