Branch Manager

PGW New Branding; Town of Cheektowaga (NY); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

401(k)

Paid time off

Life insurance

Disability insurance

Job summary

PGW New Branding is seeking a Site Manager in the Town of Cheektowaga, NY to oversee safe, compliant, and profitable branch operations. You will manage inventory, labor, costs, and customer service while leading a high-performing team.

You will use Lean and continuous improvement methods to drive performance, support sales growth, and ensure compliance with regulatory and company standards. The role is in-office/warehouse with a focus on operational excellence.

Qualifications

• 5+ years in warehouse, distribution, or branch ops with leadership.
• Strong knowledge of safety, inventory, labor planning and cost control.
• Experience with Lean, Six Sigma, or CI methodologies.
• Excellent communication, organizational and problem-solving abilities.
• Ability to analyze operational and financial metrics and translate data into action.
• Proficiency with standard business systems and Microsoft Office tools.

Responsibilities

• Ensure safety standards and regulatory compliance in a warehouse environment.
• Lead Lean, 5S, and housekeeping for efficient product flow.
• Oversee receiving, storage, order fulfillment, shipping, and customer service.
• Partner with Supply Chain to manage branch inventory and accuracy.
• Monitor inventory metrics like shrinkage, turns, and fill rate.
• Recruit, train, coach, and motivate branch staff; foster accountability.
• Manage branch labor to meet demand while controlling overtime.
• Monitor and control expenses to meet financial targets.
• Track key metrics such as CPU, profitability vs. plan, and revenue vs. plan.
• Maintain regular contact with key customers and support sales growth.
• Review weekly performance and implement corrective actions.
• Ensure compliance with laws and company policies.
• Perform other duties as needed.

Skills

Leadership

Lean / Six Sigma

Data analysis

Communication

Inventory management

Microsoft Office

Tools

MS Office

ERP systems

Job description

Job Summary:

The Site Manager is responsible for the safe, compliant, and profitable operation of an assigned branch location. This role oversees all aspects of daily branch operations, including safety, customer satisfaction, inventory management, labor productivity, cost control, and sales support. The Site Manager uses performance metrics, Lean, and continuous improvement principles to drive operational excellence while developing and leading a high-performing team.

Key Responsibilities & Duties:

• Ensure compliance with all safety standards, policies, and regulations to maintain a safe, hazard-free warehouse environment, with a strong focus on injury prevention and safe driving practices.
• Lead and promote Lean, 5S, and housekeeping standards to ensure efficient product flow, reduced waste, and a clean, organized workplace.
• Oversee daily branch operations, including receiving, storage, order fulfillment, shipping, and customer service activities.
• Partner with Supply Chain to manage branch inventory, ensuring accuracy and adherence to inventory management best practices.
• Monitor and manage key inventory metrics, including shrinkage, inventory turns, and fill rate.
• Recruit, train, coach, and motivate branch employees; foster a culture of accountability, teamwork, and customer service excellence.
• Manage branch labor to meet customer demand while controlling overtime and staying within labor budgets.
• Monitor and control branch expenses related to materials, equipment, utilities, and overhead to meet financial targets.
• Track and act on key financial and operational metrics, including CPU, profitability vs. plan, overhead vs. plan, and revenue vs. plan.
• Maintain regular contact with key customers and collaborate with Sales to support market growth and customer satisfaction.
• Review weekly branch performance metrics and proactively develop and implement corrective actions or improvement plans.
• Ensure compliance with all federal, state/provincial, and local laws, as well as company policies and procedures.
• Perform other duties assigned to support branch and company objectives.

Qualifications & Skills:

• 5+ years of experience in warehouse, distribution, or branch operations, with prior leadership responsibility.
• Strong knowledge of safety, inventory management, labor planning, and cost control.
• Experience using Lean, Six Sigma, or continuous improvement methodologies.
• Strong leadership, coaching, and people management skills.
• Excellent communication, organizational, and problem-solving abilities.
• Ability to analyze operational and financial metrics and translate data into action.
• Proficiency with standard business systems and Microsoft Office tools.

Work Environment & Physical Requirements:

• In-office / warehouse environment.
• Regular walking, standing, and movement throughout the warehouse.
• Ability to lift up to 50–75 pounds occasionally.
• Exposure to warehouse conditions, including noise, temperature variations, and material handling equipment.

Benefits & Compensation:

• Medical, dental, and vision insurance
• 401(k) with company match
• Paid time off and paid holidays
• Life insurance and long-term disability
• Leadership development and advancement opportunities

Compensation: $65,000-85,000/ year

INDPGWBMANAGER

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.