Branch Manager

Minnesota League of Credit Unions; Northern (KY); Hybrid; USD 71,000 - 106,000; Full time

Job summary

CCCU is seeking a Branch Manager to oversee all branch operations, supervise staff, and ensure customer satisfaction while adhering to banking regulations.

The role emphasizes hands-on leadership, training and coaching, and developing business relationships with members. The successful candidate will manage performance, ensure compliance, and participate in hiring.

This full-time position offers opportunities to lead a team in a community-focused credit union with competitive benefits.

Qualifications

• 4-year college degree or equivalent banking/credit union experience.
• Experience supervising 4+ employees and guiding teams.

Responsibilities

• Monitor branch activity: sales, production results, and transactions.
• Meet goals and metrics and drive performance.
• Provide training, coaching, development and motivation to staff.
• Ensure compliance with laws, regulations, and audits; document processes.
• Create business development plans to grow member relationships and promote services.
• Evaluate staff performance through meetings and reviews.
• Address member and staff satisfaction issues promptly.
• Participate in hiring for branch staff and oversee onboarding.
• Uphold BSA policies and ethical standards.

Skills

Supervisory experience

Customer service

Communication skills

Training and development

Sales targets

Banking knowledge

Notary and Medallion Stamp

Team motivation

Education

4-year college degree

Job description

Salary: $70,875.02 - $106,312.53 Annually

Application Deadline: N/A

Branch Management

CCCU is looking for a talented Branch Manager to guide all work performed in the branch and to supervise all areas of operation. You will manage staff, foster a positive environment and ensure customer satisfaction and proper branch operation. A successful candidate will have a hands‑on approach with a knowledge of banking regulations and policies. You will provide back‑up to your team, when needed, to ensure members are taken care of in a timely and professional manner.

Responsibilities

• Monitor branch activity including sales, production results, transaction volumes and errors
• Meet goals and metrics
• Bring out the best in the branch employees by providing training, coaching, development and motivation
• Communicate with upper management and staff to ensure all are working in compliance with all applicable laws and regulations – including audits and documentation
• Create a business development plan to help build member relationships and educate people about the credit union and the products and services we provide
• Share knowledge and evaluate job performance of employees by conducting department meetings, one‑on‑ones, hip coaching, and performance reviews
• Address member and employee satisfaction issues promptly
• Participate in the hiring process for branch staff
• Adhere to high ethical standards by following Bank Secrecy Act (BSA) policies and procedures as they relate to this position
• Other responsibilities as assigned

Skills & Qualifications

• 4-year college degree, or equivalent credit union or banking experience
• 2 years’ supervisory experience, preferred – managing 4+ employees
• Sufficient knowledge of modern management techniques and best practices, including training and development of employees
• Consumer lending underwriting skills preferred
• Notary and Medallion Stamp permissions
• Ability to meet sales targets and production goals, results driven and member focused
• Excellent organizational, customer service and communication skills
• Health, dental and vision insurance
• Health Savings/ Flexible Spending accounts
• 401(k) and pension plans
• Life insurance and supplemental insurance
• Paid time off out of the office – Vacation time, Sick time and Paid Holidays
• Employee referral program Plus much more!