Branch Manager I

Infuze CU; Branson (MO); On-site; USD 68,000 - 86,000; Full time

Job summary

Infuze Credit Union in Branson, MO seeks a Branch Manager to lead a team, oversee member account transactions, loan applications, and new account implementations, while upholding policy standards.

This role requires 2–5 years of related experience and an associate degree or equivalent certification; designations CCUFC and Certified Lending Expert must be obtained within two years. Strong customer service and staff leadership are essential.

Qualifications

• Two to five years of similar or related experience.
• Must obtain CCUFC Designation and Certified Lending Expert within two years of hire.
• Strong interpersonal and leadership skills; ability to train staff and maintain member service quality.

Responsibilities

• Create and maintain a cross-selling environment within the branch and monitor sales and service quality.
• Ensure branch compliance with federal laws and regulations.
• Support and evaluate branch staff to maintain extraordinary member service and performance.
• Monitor branch activity including transactions, loan volume, and new accounts; assist with complex accounts/loans.
• Conduct loan interviews; process, approve and/or close loans; maintain Mortgage License Originator status.

Skills

Customer service leadership

Staff coaching

Communication skills

Regulatory compliance

Education

Associates Degree

Certification/licensing (CCUFC)

Job description

Description

Overview:

The Branch Manager reports to the EVP/COO and is responsible for managing the branch to ensure quality member service. Specifically, Branch Managers oversee staff to ensure efficient and error-free account transactions, loan applications, and new account implementation. In addition, Branch Managers problem-solve within established policies and guidelines.

Duties and Responsibilities:

• Create and maintain a cross-selling environment within the branch. Monitor key products and sales within the branch to ensure profitable and sound business practices and high quality member service.
• Apply and evaluate policies and procedures for the branch. Ensure branch compliance with federal laws and regulations set forth by the National Credit Union Administration and other regulatory agencies.
• Support a highly motivated, well-trained staff, ensuring positive employee relations. Evaluate job performance of branch staff to ensure quality of work and extraordinary member service.
• Monitor branch activity, including transaction volume, teller errors, loan volume, individual staff sales, and new accounts. Assist staff and members with complex accounts/loans.
• Conduct loan interviews. Process, approve and/or close loans. Must maintain current Mortgage License Originator status.
• Manage the security and safety of the branch, examining and monitoring related policies and procedures on an ongoing basis. Ensure that staff receives consistent security and robbery procedure training. Coordinate with Facilities to maintain branch fixtures, grounds, and equipment.
• Schedule adequate staff to ensure efficient branch operations. Monitor branch operations to ensure a consistent, professional approach.
• Perform other duties as assigned.

Must comply with all company policies and procedures, applicable laws and regulations, including but not limited to the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control.

Requirements

Education and Experience:

Experience

Two to five years of similar or related experience, including time spent in preparatory positions.

Education

One or more of the following educational paths are required:

• Associates Degree
• Completion of a specialized certification or licensing at a business or trade school

Must obtain CCUFC Designation and Certified Lending Expert Designation within two years of hire date.

Skills

A Branch Manager should possess a significant level of trust and diplomacy to include the following interpersonal skills:

• Communicate in-depth with members, staff, and third-party vendors
• Thoroughly explain account, loan, and other Credit Union policies and procedures
• Review and maintain confidentiality for highly sensitive financial/personal information

Overall ability to motivate, influence, educate, and advise others on a variety of business-related concerns.

ADA Requirements:

Individuals must perform primarily sedentary work with limited physical exertion and occasional lifting of up to 50 lbs. Must be capable of climbing and descending stairs in an emergency. Must operate standard office equipment including computer, conference room monitor, telephone, copier, facsimile, and calculator. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Acknowledgement:

This job description is not a contract and should not be presumed to guarantee employment. Infuze Credit Union is an Equal Opportunity Employer and does not discriminate against employees or applicants based on race, color, religion, gender, national origin, disability, age, or any other category protected by law.