National Residential Escrow Officer (remote)

First American; Fort Mill (SC); Remote; USD 36,000 - 50,000; Full time

Job summary

First American is seeking an energetic Escrow Officer to join our National Residential Team. You will manage client-facing closings, clear standard title issues, prepare closing packages, and schedule closings—mostly via mail-in transactions with support from our National Underwriting Team.

You will act as a neutral liaison between parties, ensure funds are properly accounted for, and generate regular escrow status reports while maintaining strong customer service and risk awareness.

Qualifications

• 2-4 years of escrow-related experience.
• Experience directly handling escrow transactions.
• Openness to new technology and proprietary programs; adjusts easily to new workflow.
• Passion for helping customers while maintaining a professional and positive attitude.

Responsibilities

• Complete real estate escrow transactions by determining requirements.
• Act as a neutral liaison between file parties, adhere to company policy, and monitor and mitigate risk to the company.
• Responsible for ensuring that all funds are properly accounted for and disbursed in accordance with the terms of the contract and our company policy.
• Prepare regular reports on the status of the escrow account and provide these reports to the parties involved in the transaction.
• Examine property titles, mortgages, and trust deed documents.
• Prepare legal documents for the closure of the sale.
• Complete closing by recording and filing documents, preparing, and distributing final closing statements and title.

Skills

Escrow experience

Customer service

MS Office proficiency

Communication skills

Problem solving

Education

High school diploma or equivalent

Tools

Escrow software

Job description

Who We Are

Join a team that puts its People First! First American's Direct division provides comprehensive title insurance protection and professional settlement services for real estate purchases, refinances and equity loans. Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For list for eleven consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com.

What We Do

Enable you to provide best in class service and support to your clients by leveraging industry leading technology and the strongest escrow and underwriter partners in the business. We are transforming the residential real estate experience one closing at a time.

What You'll Do

First American is looking for an energetic Escrow Officer to join our National Residential Team.

This is a client facing role working with all external deal parties (buyer, seller, lender) in order to clear standard title issues, create settlement statements, prepare closing packages, and schedule closings. The majority, if not all, of these closings will be handled in a mail-in fashion. Additional title support will be provided by our National Underwriting Team.

• Complete real estate escrow transactions by determining requirements
• Act as a neutral liaison between file parties, adhere to company policy, and monitor and mitigate risk to the company
• Responsible for ensuring that all funds are properly accounted for and disbursed in accordance with the terms of the contract and our company policy
• Prepare regular reports on the status of the escrow account and provide these reports to the parties involved in the transaction
• Examine property titles, mortgages, and trust deed documents
• Prepare legal documents for the closure of the sale
• Complete closing by recording and filing documents, preparing, and distributing final closing statements and title

What You'll Bring

• 2-4 years of escrow-related experience
• Experience directly handling escrow transactions
• Openness to new technology and proprietary programs; adjusts easily to new workflow
• Passion for helping customers while maintaining a professional and positive attitude
• Excellent verbal and written communication with both our internal team and external customers; comfortable using various types of communication to meet customer needs
• Problem solver with strong organizational skills, is detail oriented, and knows how to navigate internal and external resources to resolve issues
• Thrives in contributing to a team working together to deliver beyond customer expectations
• Comfortable guiding and supporting future talent learning the business
• Knowledge of MS Office suite and ability to quickly adapt to new software applications and technologies
• Valid Licensing/Certification as required by applicable state
• High school diploma or equivalent

Pay Range: $26.88 - $35.82 Hourly, RemoteThis hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location.

** Note that the following statements only apply to candidates who will be working from an unincorporated area within Los Angeles County. **

First American will consider for employment all qualified applicants, including those with arrest or conviction records, in a manner consistent with the requirements of applicable state and local laws (e.g., the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act).

First American intends to conduct a review of an applicant's criminal history in connection with a conditional offer. First American reasonably believes that a criminal history may have a direct, adverse and negative relationship with the following material job duties for this position potentially resulting in the withdrawal of the conditional offer of employment: handling of confidential, proprietary or trade secret information belonging to First American or its customers, administrating or facilitating financial transactions, and the ability to meet customer-imposed criminal history requirements.

What We Offer

By choice, we don't simply accept individuality - we embrace it, we support it, and we thrive on it! Our People First culture is inclusive for all employees - not just because it's the right thing to do, but because it's the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.