Branch Manager

Colonial Group; Round Rock (TX); Hybrid; USD 55,000 - 75,000; Full time

Job summary

Sun Loan Company seeks a reliable Branch Manager to lead and motivate the team, manage daily operations, and drive profitability in a fast-paced environment. The role emphasizes training Loan Specialists, maintaining policy compliance, and delivering excellent customer service.

The ideal candidate will oversee loan approvals, support processing and collections, and develop growth through community networking and team collaboration.

Qualifications

• Must have loan industry management experience or 2-3 years’ management experience in customer service or collections related industries.
• Must have a valid driver's license with reliable transportation and valid proof of insurance.

Responsibilities

• Manage daily office operations.
• Maintain compliance with policies and procedures.
• Lead, train and mentor Loan Specialists.
• Create a growth-focused culture and drive profitability.
• Evaluate financial statements and support branch profitability.
• Handle difficult customer situations professionally to promote return business.
• Approve, reject or coordinate loan applications.
• Assist with loan processing and collection calls.

Skills

Loan management

Leadership

Job description

Sun Loan Company is currently seeking a reliable and ambitious Branch Manager to join our dynamic team! As a Branch Manager, you will be at the center of company operations and expected to motivate, train and manage your team to maximize financial goals, reduce costs, and elevate customer satisfaction. The ideal candidate will work well under pressure, be organized, and successful in a fast-paced work environment.

Responsibilities:

• Manage daily office operations
• Maintain compliance with policies and procedures
• Be a leader and mentor andassist in the training and development Loan Specialists
• Create a culture that encourages growth, learning and success
• Evaluate financial statements and drive profitability
• Professionally handle adverse customer situations while maintaining a positive relationship to encourage return business
• Approve, reject or coordinate all loan applications
• Assist Loan Specialists with loan processing and collection calls
• Tax preparation (may vary by location)
• Plan and develop branch growth by networking with the local community and other businesses
• Work closely with team members to achieve branch goals

Requirements:

• Loan industry management experience strongly preferred, or 2-3 years’ prior management experience from similar customer service or collections related industries.
• Must have a valid drivers’ license with reliable transportation and valid proof of insurance.