Branch Manager - G & A

SPATCO; Benton (AR); On-site; USD 65,000 - 90,000; Full time

Job summary

SPATCO is seeking a Branch Manager to direct daily operations at the Benton, Arkansas location, guiding multiple branch teams to deliver quality customer service and achieve branch goals. The ideal candidate has five or more years of branch management experience, exceptional leadership, and strong written and verbal communication, plus proficiency with Microsoft Office.

You will collaborate with managers, oversee standards, and drive staff development through targeted training, while maintaining

Qualifications

• Associates degree and equivalent industry experience required.
• Five years or more of branch management experience.

Responsibilities

• Lead branch managers to achieve performance and service goals.
• Set and monitor standards based on financial and regulatory targets.
• Conduct regular staff meetings and provide guidance to meet objectives.
• Identify training needs and coordinate with HR to address them.
• Maintain and develop positive relationships with customers and vendors; exemplify service excellence.

Skills

Leadership

Customer service

Verbal & Written

Organizational

Prioritization

Microsoft Office

Education

Associate degree

Bachelor’s degree preferred

Masters degree preferred

Tools

Microsoft Office Suite

Job description

The Branch Manager will direct and supervise other managers in the branch and day-to-day operations in the assigned branch location(s), ensuring delivery of quality customer service and achievement of the overall branch operations goals.

Duties/Responsibilities:

• Collaborates with managers in the branch to set performance standards. Standards may be based on financial and operational goals and required compliance with internal, local, state, and federal policies, procedures, and regulations.
• Conducts regular staff meetings to ensure that goals and objectives are clearly communicated with branch managers and staff; provides guidance and leadership to enable staff to meet these goals and objectives.
• Identifies training needs and opportunities; work with training and human resources to implement a plan for meeting those needs.
• Maintains and develops positive relationships with customers, vendors, existing and prospective staff, demonstrating excellent customer service and setting an example for other staff.
• Performs other related duties as assigned.

Required Skills/Abilities:

• Excellent leadership and management skills.
• Excellent customer service, and interpersonal skills.
• Excellent verbal and written communication skills.
• Excellent organizational skills and attention to detail.
• Ability to prioritize tasks, delegating when appropriate.
• Proficient with Microsoft Office Suite or related software.

Education and Experience:

• Associates degree and equivalent industry experience required. Bachelor’s and/or Master’s degree preferred.
• At least five years of management experience at a branch level.