Branch Manager

360care; Perrysburg (OH); On-site; USD 60,000 - 90,000; Full time

Job summary

360care is seeking an Operations Manager to oversee post-sale relations with contracted long-term care facilities in Perrysburg, OH. You will supervise dental/ancillary coordinators, manage schedules, and ensure HIPAA compliance while supporting the company’s compliance program.

The role demands strong communication, organizational, and leadership skills with experience in healthcare operations and EMR systems. This is a full-time position focused on customer service and operational excellence.

Qualifications

• Bachelor’s Degree preferred, or equivalent experience.
• Minimum 2 years of management experience.
• Electronic Medical Records experience required.
• Minimum 5 years in operations and/or scheduling.
• Front or back office medical/dental experience required.
• Microsoft Office proficiency required.

Responsibilities

• Manage communication with facility contact, territory marketers, and management.
• Coordinate scheduling for facility clinical visits and related duties.
• Edit and distribute schedules created by coordinators.
• Manage direct reports.
• Handle territory logistics including supply ordering and inventory.
• Submit credentialing information to facilities for providers.
• Maintain high personal productivity.
• Provide excellent customer service.
• Maintain HIPAA/PHI confidentiality.
• Support compliance program and report violations.
• Adapt to change and perform other duties as assigned.

Skills

Strong communication

Time management

Analytical skills

Education

Bachelor’s Degree or equivalent experience

Tools

Electronic Medical Records

Microsoft Office

Job description

Overview

The person in this role is responsible for managing all aspects of the post-sale relations between 360Care and the contracted long-term care facilities.

Responsibilities

• Manages communication with facility contact, territory marketers, and other management.
• Managing duties performed by the dental/ancillary coordinators assigned to the territories (i.e., planning and coordination of facility clinical visit schedules, etc.).
• Editing and distributing schedule created by the dental/ancillary coordinators.
• Responsible for managing direct reports.
• Responsible for territory logistics including supply ordering and inventory management.
• Submitting credentialing information to facilities for providers.
• A high level of personal productivity.
• A commitment to excellent customer service.
• Maintains confidentiality of all information; abides with HIPAA and PHI guidelines at all times.
• Actively supports and complies with all components of the compliance program, including, but not limited to, completion of training and reporting suspected violations of law and Company policy.
• Reacts positively to change and performs other duties as assigned.

Qualifications

Requirements:

• Bachelor’s Degree preferred, or equivalent experience
• Minimum of 2 years management experience required
• Electronic Medical Records experience required
• Minimum of 5 years’ experience in operations and/or scheduling required
• Front or back office medical/dental experience required
• Proficiency with Microsoft Office required

Minimum Qualifications:

• Critical thinking/Solutions-based skills required for a time sensitive environment.
• Strong oral and written communication skills with attention to detail
• Strong time management skills and ability to multi-task
• Exceptional organizational, analytical, and problem-solving skills
• Must be self-directed and able to meet deadlines.

We will only employ those who are legally authorized to work in the United States. Any offer of employment is conditional upon the successful completion of a background investigation and drug screen.

We are an equal opportunity employer.