Office Manager - Hourly

Coast Dental; Sarasota (FL); On-site; USD 50,000 - 70,000; Full time

Job summary

Coast Dental is seeking an Office Manager for their Sarasota location, responsible for managing the office team and ensuring high performance through effective communication and training. This full-time role includes hiring, training, and overseeing team members, managing payroll, and providing customer service support.

The ideal candidate has an Associate’s degree or equivalent and three years of healthcare experience, with strong time management, leadership, and communication skills enhancing patient satisfaction.

Qualifications

• 3 years of working experience in a healthcare setting.
• Prior management experience strongly preferred.
• Working knowledge of front and back-office healthcare operations.

Responsibilities

• Hire, train and manage performance of office team members.
• Ensure daily deposits are completed accurately.
• Review and approve payroll for the office.
• Effective communication between front office and back office.
• Train team on customer service skills.

Skills

Effective communication

Time management

Team leadership

Customer service

Knowledge of insurance processes

Education

Associate’s degree in business or equivalent

Tools

EagleSoft

Microsoft Office (Word, Excel)

Job description

Job Details

• Job Location: FL Sarasota Crossings – Sarasota, FL 34232
• Position Type: Front Office
• Job Shift: Full Time
• Job Category: Health Care

Job Purpose

This position is responsible for building and maintaining a successful practice through communication to the team and managing goals and expectations. The Office Manager generates accountability, authority and responsibility with their team and provides support, communication, and guidance to increase the team’s performance. This role may float between offices to provide coverage and may manage an office that is not fully staffed.

Duties and Responsibilities

• Hire, train and manage performance of office team members.
• Reside as the expert on basic job knowledge such as filing insurance claims, cash management, office software, insurance verification and insurance linkage.
• Explain treatment plans and payment options to patients.
• Review and train on Accounts Receivables (collection percentage).
• Ensure daily deposits are completed on time with accuracy and maintain control of petty cash for the office.
• Ensure office is secure at all times as assigned key holder.
• Travel between offices as required to provide coverage when other office managers are unavailable or provide coverage in offices without a permanent provider.
• Train on and review patient financing/credit (volume number and accuracy) with team.
• Train team and ensure effective customer service skills via the telephone and in person.
• Train and hold team accountable for building a productive office schedule.
• Must meet and manage to minimum monthly performance goals as outlined by Regional Management.
• Effective communication ensuring cooperation between the front office and back office (including reading and responding to email, filtering down newsletters, policy updates, correspondence, training, meeting and webinar information and appropriate data).
• Respond to both general dentistry and specialty patients and patient complaints in a timely and professional manner.
• Train staff or arrange training, as needed.
• Assure timeliness and accuracy of paperwork.
• Review and approve payroll (accuracy, control overtime) for office.
• Oversight of supplies and inventory for the office and assure cost effectiveness.
• Retention of staff and patients (turnover number).
• Assure safety – workers compensation (reported timely and accurate and investigation post- accident is completed), ensure staff completes annual OSHA Blood borne pathogen training online in company’s Learning Portal, assure MSDS sheets for each location are accurate and on site, track, exchange and review office radiation badges.
• Complete Monthly Check List (completed and assurance all areas are up to date).
• Provide effective communication and act as liaison between corporate and office staff (changes, procedures, postings, etc.).
• All other duties and responsibilities as assigned.

Additional Responsibilities

• Positive attitude (motivation, team player).
• Appearance (professional, clean, neat, meets company standards).
• Knowledge of insurance processes.
• Professionalism and leadership.

Background Screening Requirement (Florida)

If this is a FL position, the State of Florida requires completion of a Level 2 background screening through the Agency for Health Care Administration (AHCA). If you do not currently have an active Level 2 screening, our Onboarding Specialist will coordinate and schedule the screening for you.

For additional information, please visit the Florida Care Provider Background Screening Clearinghouse: https://info.flclearinghouse.com/

In accordance with HB 531.

Qualifications

• Associate’s degree in business, or equivalent, and three years working experience.
• Has a working knowledge of the front and back-office healthcare operation.
• Effective communication and time management skills.
• Prior management experience strongly preferred.
• Understanding of general dental terminology.
• Intermediate computer skills; working knowledge of Internet Explorer and working knowledge of Microsoft Office Word, Excel, and dental office software. Experience with EagleSoft preferred.