Office Manager - Riverview

Coast Dental; Riverview (FL); On-site; USD 45,000 - 70,000; Full time

Job summary

Coast Dental in Florida is seeking an experienced Office Manager to lead a busy practice and drive team performance. You will oversee scheduling, payroll, insurance verification, patient financing, and regulatory compliance to ensure excellent patient service.

The role requires strong leadership, effective communication, and the ability to float between offices to provide coverage when needed. Prior dental office leadership experience is highly valued.

Qualifications

• Associate’s degree in business or equivalent.
• Three years of office management experience in healthcare preferred.
• Knowledge of front and back-office dental operations.

Responsibilities

• Hire, train and manage the office team.
• Manage insurance claims, filing and verification processes.
• Explain treatment plans and payment options to patients.
• Review accounts receivable and ensure timely deposits.
• Oversee payroll accuracy and overtime control.
• Coordinate coverage between offices as needed.
• Ensure effective customer service by phone and in person.
• Maintain office safety and regulatory compliance.
• Liaise between corporate and office staff on procedures.

Skills

Office management

Team leadership

Communication

Payroll

Insurance knowledge

Dental terminology

Education

Associate’s degree in business

Three years of working experience

Tools

EagleSoft

Microsoft Office (Word, Excel)

Job description

Job Purpose

This position is responsible for building and maintaining a successful practice through communication to the team and managing goals and expectations. The Office Manager generates accountability, authority and responsibility with their team and provides support, communication, and guidance to increase the team’s performance. This role may float between offices to provide coverage and may manage an office that is not fully staffed.

Job Purpose

This position is responsible for building and maintaining a successful practice through communication to the team and managing goals and expectations. The Office Manager generates accountability, authority and responsibility with their team and provides support, communication, and guidance to increase the team’s performance. This role may float between offices to provide coverage and may manage an office that is not fully staffed.

Duties And Responsibilities

• Hire, train and manage performance of office team members.
• Reside as the expert on basic job knowledge such as filing insurance claims, cash management, office software, insurance verification and insurance linkage.
• Explain treatment plans and payment options to patients.
• Review and train on Accounts Receivables (collection percentage).
• Ensure daily deposits are completed on time with accuracy and maintain control of petty cash for the office.
• Ensure office is secure at all times as assigned key holder.
• Travel between offices as required to provide coverage when other office managers are unavailable or provide coverage in offices without a permanent provider.
• Train on and review patient financing/credit (volume number and accuracy) with team.
• Train team and ensure effective customer service skills via the telephone and in person.
• Train and hold team accountable for building a productive office schedule.
• Must meet and manage to minimum monthly performance goals as outlined by Regional Management.
• Effective communication ensuring cooperation between the front office and back office (including reading and responding to email, filtering down newsletters, policy updates, correspondence, training, meeting and webinar information and appropriate data).
• Respond to both general dentistry and specialty patients and patient complaints in a timely and professional manner.
• Train staff or arrange training, as needed.
• Assure timeliness and accuracy of paperwork.
• Review and approve payroll (accuracy, control overtime) for office.
• Oversight of supplies and inventory for the office and assure cost effectiveness.
• Retention of staff and patients (turnover number).
• Assure safety – workers compensation (reported timely and accurate and investigation post- accident is completed), ensure staff completes annual OSHA Blood borne pathogen training online in company’s Learning Portal, assure MSDS sheets for each location are accurate and on site, track, exchange and review office radiation badges.
• Complete Monthly Check List (completed and assurance all areas are up to date.)
• Provide effective communication and act as liaison between corporate and office staff (changes, procedures, postings, etc.)
• All other duties and responsibilities as assigned.

Additional Responsibilities

• Positive attitude (motivation, team player).
• Appearance (professional, clean, neat, meets company standards).
• Knowledge of insurance processes.
• Professionalism and leadership.

Background Screening Requirement (Florida)

If this is a FL position, the State of Florida requires completion of a Level 2 background screening through the Agency for Health Care Administration (AHCA). If you do not currently have an active Level 2 screening, our Onboarding Specialist will coordinate and schedule the screening for you.

For additional information, please visit the Florida Care Provider Background Screening Clearinghouse: https://info.flclearinghouse.com/

In accordance with HB 531.

Qualifications

• Associate’s degree in business, or equivalent, and three years working experience.
• Has a working knowledge of the front and back-office healthcare operation.
• Effective communication and time management skills.
• Prior management experience strongly preferred.
• Understanding of general dental terminology.
• Intermediate computer skills; working knowledge of Internet Explorer and working knowledge of Microsoft Office Word, Excel, and dental office software. Experience with EagleSoft preferred.