Branch Manager

Mutual First Federal Credit Union; Omaha, Northern (NE, KY); On-site; USD 70,000 - 95,000; Full time

Job summary

Mutual 1st Federal Credit Union is seeking a Branch Manager to drive branch growth and financial health aligned with organizational goals. You will lead by example, deliver exceptional member service, and inspire a sales-driven team while representing the credit union in the community.

The role requires strong people management, cash handling, and the ability to foster networking and referrals through professional associations. Weekend coverage may be required.

Qualifications

• Minimum five years of banking or related financial industry experience.
• Three to five years of direct people management experience.
• Knowledge of sales and service techniques.
• Cash handling and balancing experience required.
• Bachelor's degree in Business, Finance, or related field preferred.

Responsibilities

• Lead, coach, and develop branch staff; manage hiring, scheduling, training, supervising, and evaluating.
• Coach bankers to achieve sales goals.
• Collaborate across the organization and with external vendors.
• Oversee branch operations, safety, cash controls, and security compliance.
• Ensure internal audit procedures are followed with accuracy.
• Educate members on transactions via ATM/ITM, Mobile, and Online banking.

Skills

People management

Sales techniques

Customer service

Cash handling

Education

Bachelor's degree in Business/Finance

Job description

We are hiring a Branch Manager for our 144th & F St location. The primary objective of this role will be to drive growth of the branch and contribute to the overall financial health as it relates to organizational goals.

The most successful person in this role will lead by example, provide exceptional member service, have a strong sales and managerial background and support, motivate, and influence staff in a positive way. This position will represent the Credit Union positively in the community, foster new business, and participate in professional and business associations for networking and referral opportunities.

We are proud to serve over 11,000 members in the Omaha Metro area.

NMLS Required

Major Duties & Responsibilities:

• Looks forward to leading, coaching, and developing branch staff and managing day-to-day branch activities including hiring, maintaining schedules, training, supervising, and evaluating.
• Coach bankers to achieve sales goals.
• Work collaboratively across the organization as well as with external vendors.
• Responsible for management, sales, marketing, and leadership of the branch with ability to lead a sales-oriented team.
• Manage branch operations to ensure safety and security of the branch; maintaining branch cash controls and other security compliance procedures.
• Has a keen eye for detail and accuracy to ensure internal audit and procedures are followed by team members.
• Ensures team members are proficient in assisting and educating members on how to conduct simple transactions via ATM/ITM, Mobile, and Online banking.

Experience & Education Requirements:

• Minimum five years of banking or other financial industry related experience.
• Three to five years of direct people management experience.
• Knowledge of sales and service techniques.
• Cash handling and balancing experience, required.
• A bachelor's degree in Business, Finance, or related field preferred.

Other Requirements:

Must be available for Saturday branch coverage and on-call availability if needed.

About Us:

In business since 1949, Mutual 1st Federal Credit Union is a not-for-profit, member-owned credit union. That means we are focused on our members. We pass along savings by paying higher dividend rates on checking and savings accounts, charging lower fees (or no fees) and provide lower interest rates for loans than banks.

We are local, friendly, and genuinely care about the community. Our unique culture and service philosophy is based on our core values: Respect, Integrity, Passion, Service, Community, and Learning. Our goal is simple: To improve the financial well-being of our members.

Mutual 1st Federal Credit Union an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

This description reflects assignment of essential functions; other tasks may be assigned, and the job description is subject to change at any time.