Branch Manager

First Community Credit Union; Belvidere, Northern (IL, KY); Hybrid; USD 65,000 - 90,000; Full time

Benefits offered by this job

Weekly payroll

PTO 16h/quarter

Vacation time

Holiday pay

Floating holiday

401K with match

Health insurance

HSA matching

Dental coverage

Vision coverage

Life/LTD/AD&D insurance

Fitness plan

Job summary

First Community Credit Union is seeking a Branch Manager to inspire a high-energy service and sales culture. You will coach staff, develop careers, and lead day-to-day branch operations to meet growth targets.

You will build strong member relationships, promote products, and collaborate with senior leadership on security and policy updates. Flexibility for local travel and weekend hours is required.

Qualifications

• Bachelor’s Degree in Business or equivalent managerial experience in a financial institution.
• Knowledge of federal and state regulations related to financial operations management.
• Willingness to travel locally and work weekends/extended hours as needed.

Responsibilities

• Provide leadership to maximize staff performance and growth.
• Foster a high-energy service and sales culture through coaching.
• Oversee branch operations and assist as a backup across departments.
• Develop relationships with members to drive referrals and product adoption.
• Coach staff on service, cross-selling, and achieving branch goals.
• Collaborate with senior management on security and policy updates.

Skills

Leadership

Coaching

Staff development

Sales

Customer service

Team management

Education

Bachelor's Degree in Business

Job description

Description

GENERAL SUMMARY

Primary Responsibilities:

• Model a high energy, service and sales culture within the branch and credit union.
• Coach, develop and mentor staff.
• Work as needed with the Financial Sales Coach to improve the branch's sales performance.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Provide leadership to staff to maximize their performance, help advance their growth and development, and achieve the credit union’s goals through collaboration and supervision.
• Instill an energetic, strong service and sales culture through coaching the staff in deepening existing member relationships and acquiring new ones. Continually strives to improve the way we serve our members.
• Manage administrative and operational aspects of designated branches.
• Assist in branch services and operations and serve as a backup for all departments, as needed, to serve our members.
• Build strong relationships with new and existing members that leads to referrals and sales. Identify member needs and align products and services that help achieve their financial goals and those of the credit union.
• Coach a strong service, cross‑selling, and referral culture within the branch. Mentor and motivate staff; measure and monitor results; hold staff accountable for achieving goals.
• Oversee day‑to‑day branch operations
• Work closely with the Financial Sales Coach to achieve all metrics and goals related to the branch.
• Participate in various community activities to promote and represent the credit union philosophy.
• Collaborate with Senior Management to manage and analyze the security and safety of the branch, and to alert staff of any changes to the policies and procedures.
• Promote the credit union by volunteering and networking throughout the communities that we serve.
• Provide recommendations to improve branch efficiencies.
• Provide formal reviews for the branch staff.
• Responsible for hiring, training and administering disciplinary action related to branch staff, when necessary.
• Perform other duties and responsibilities as assigned or deemed necessary in order to meet the credit union’s goals and objectives.

FIRST COMMUNITY OFFERS GREAT BENEFITS

• Payroll - You get paid weekly
• PTO Time - 16 hours per quarter after added on the 1st of quarter after 90 days of service
• Vacation Time - 1 week after 6 months of service, then 2 weeks annually
• Holiday Pay - Immediately Hours paid for hours missed
• Floating Holiday - After 90 days of service 8 hours for a day in the month of your birth month
• 401K Plan - You can contribute after 30 days service. Then the Credit Union will contribute 3% after 1 year of service. In addition we will match1/2 of what you contribute up to another 2%
• Health Insurance - Available on the 1st of month after 30 days of service. Employer pays 75% of premium for employee
• HSA with high deductible health plan. Credit Union will match HSA dollar for dollar up to $1,000
• Dental - Available on the 1st of month after 30 days. Employer pays 75% of premium for family
• Vision - Available on the 1st of month after 30 days. Employee paid.
• Life Insurance/LTD/AD&D - Life Insurance is 2X your salary. Employer paid
• Fitness Plan - After 90 days of service YMCA or Planet Fitness. Employer pays 75% of premium

Working Conditions:

Normal office working conditions with the absence of disagreeable elements.

Note:

The statements herein are intended to describe the general nature and level of work being performed by employees, and are not to be construed as an exhaustive list of responsibilities, duties, and skills required of personnel so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the employer.

Requirements

Required Knowledge, Skills, and Abilities:

• Passionate and enthusiastic.
• Ability to acquire the knowledge of the credit union movement, policies, procedures, and all branch services and products.
• Would expect involvement of local community groups and activities.
• Able to travel locally.
• Knowledge of federal and state regulations relating to financial operations management.
• Availability to work weekends and extended hours, as needed.

Education and Experience:

This position requires a Bachelor’s Degree in Business or experience in a financial institution. Must have a thorough knowledge of financial operational activities and an understanding of financial products as would normally be obtained from years of progressively responsible experience in a managerial position within a financial institution.

Employees must comply with government and other regulations affecting the credit union industry including but not limited to the Bank Secrecy Act and The USA Patriot Act