Branch Manager

M.e.-Flow; Springfield (VA); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Generous bonus plan based on service

Paid Training

Health insurance

Dental insurance

Vision insurance

401K Plan with match and no vesting

Paid time off

Life insurance

Health savings account

Flexible spending account

Job summary

Southern Home Services is seeking a dynamic Branch Manager for the Lorton operation, responsible for sales, operations, and profitability with a proven track record in leadership and achieving revenue goals.

The role offers significant autonomy with executive support, a focus on culture, and a strong emphasis on customer satisfaction, growth, and long-term leadership development across the organization.

Qualifications

• 5+ years leading teams in a related industry
• 3+ years of Profit and Loss experience
• Proven sales experience in business to consumer home services
• Ability to grow and retain the customer membership base through strong service and sales strategies
• Demonstrated success and stability in prior roles
• Home Services industry knowledge and experience

Responsibilities

• Create, communicate, and implement the mission and overall direction of the center
• Lead managers of multiple business layers and formulate the strategic plan
• Collaborate with executive team to ensure timely, well-thought-out decisions
• Monitor external/internal landscape for expansion opportunities and industry developments
• Guide change initiatives and new ideas to enhance offerings and processes
• Hire, develop, and manage leadership staff and oversee staffing and performance reviews
• Ensure adherence to processes, safety rules and company policies
• Maintain full financial responsibility for the center and maximize profits
• Provide cross-functional support when the General Manager is absent
• Address customer escalations and identify continuous improvement opportunities
• Perform additional duties as assigned

Skills

Leadership

P&L experience

Sales experience (B2C home services)

Strategic planning

People development

Industry knowledge (home services)

Job description

Description

Southern Home Services is a residential HVAC, Plumbing and Electrical company that acquires, owns, and operates businesses around the United States. We are seeking business leaders to join our growing team and become an integral part of our company's future.

Are you ready to be Part of Something BIGGER?

M.E. Flow- Lorton, a Southern Home Services Company, is looking for a dynamic-Branch Manager to join a thriving business that believes in work life balance and cares about YOU!

About this role:

This individual will be responsible for sales, operations, profit/loss and must have a proven track record of achieving or exceeding revenue and profit goals. Our organization believes in developing leaders and decision-makers. The role will provide you significant autonomy along with organizational support to help you succeed.

In this role, you will be responsible for:

• Creating, communicating, and implementing the mission and overall direction. Making sure the direction is communicated on a level that allows every employee to feel as if they are part of something bigger than themselves and that their role is strategically important to the organization.
• Leading managers of multiple business layers of a very successful organization
• The Branch Manager helps formulate and implement the strategic plan for the company and work with all levels of the organization to execute.
• Maintaining awareness of both the external and internal competitive landscape, opportunities for expansion, customers, markets, new industry developments and standards, and so forth.
• Lead company through change including expanding upon business offers and exploring new ideas and ways of doing things
• Evaluate the success of the organization using a set of strategically important measures to determine the ongoing success - or lack thereof - that the organization is experiencing. Use measurable aspects of the work environment to gauge other aspects of business success.
• Manage and develop the leadership staff, the Branch Manager’s responsibilities include hiring, terminating, and disciplining of employees, scheduling employees, setting work priorities, conducting staff meetings, counseling employees, evaluating performance, and directing work assignments to ensure effective use of resources and customer satisfaction.
• With the participation of the executive team, the Branch Manager meets regularly with senior company leadership to make sure that decisions the organization needs are well-thought out and timely. Uses this team to spread ideas and direction throughout the organization until every employee understands their expected role and responsibilities for contribution.
• Evaluates workload in a way that best utilizes manpower and maximizes profits.
• Ensure all process and procedures are followed.
• Observes all safety and Company rules and regulations in the performance of duties.
• The Branch Manager has full financial responsibility for center organization.
• In the General Manager’s absence, the Branch Manager will provide support across all areas of the business.
• Attend to customer escalation issues/satisfaction.
• Identify and communicate where improvements can be utilized.
• Additional duties as assigned.

Required Qualifications:

• Strong desire to lead and develop others
• Home Services industry related knowledge and experience
• 5 or more years leading teams in a related industry
• 3+ years of Profit and Loss experience
• Proven ability to engage, develop, and retain high-performing employees while reducing turnover
• Proven sales experience in business to consumer home services sales
• Ability to grow and retain the customer membership base through strong service and sales strategies
• A progressive career path with home services trades experience
• Demonstrated success and stability in their prior roles

The physical requirements of this job include:

• Perform work while sitting and/or standing at an individual work station or office
• Communicate verbally via phone or other communication device.
• Ability to stand, walk and sit; talk or hear, both in person and by telephone
• Use hands to type, handle or feel objects or controls; reach with hands and arms.
• Occasionally stoop, kneel, bend, crouch and lift up to 10 pounds.
• Work is usually performed in an indoor office environment.

Southern Home Services will make reasonable accommodations to allow an employee to perform the essential functions of the job.

Benefits:

We offer a rewarding career path with great benefits, flexible schedules, professional and on-the-job training, and growth plans. Be a part of the team our customers call the finest in the industry.

• Generous bonus plan based on performance
• Paid Training
• Discount Gym Membership
• Health insurance
• Dental insurance
• Vision insurance
• Employee discounts
• 401K Plan with match and no vesting
• Flexible spending account
• Health savings account
• Life insurance
• Paid time off
• Company paid Short Term Disability
• Advertised pay is average base plus bonuses for the Branch Manager position.

This is an Exempt position.

Southern Home Services is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state or local laws. This policy applies to all employment practices within our organization.