Market Manager

Ardent Credit Union; Wayne (PA); On-site; USD 65,000 - 95,000; Full time

Job summary

Ardent Credit Union seeks a Branch Manager to oversee the sales, service and overall operations of a Wayne, PA branch. The role focuses on strengthening member relationships and retention while developing new business and maintaining existing business in the branch.

The position requires leading a motivated team, delivering excellent member service, and maintaining compliance with IRA, loan, wire transfer, OFAC and all credit union products and policies.

Qualifications

• Must have High School diploma or equivalent.
• Financial Service experience normally acquired through at least 5 years in Lending/Customer Service in a Financial Institution.

Responsibilities

• Oversee daily branch operations and ensure adherence to credit union policies.
• Lead and develop branch team with staffing to maintain performance.
• Foster productive relationships with business partners via phone, email, and visits.
• Represent the credit union professionally at all times.
• Conduct monthly coaching/mentoring to develop sales skills and track progress.

Skills

Leadership

Sales skills

Communication

Staff supervision

Education

High School diploma

Job description

Main responsibility is for managing the sales, service and overall operations of a branch location. Focuses on solidifying member relationships and retention through impeccable member service. Also responsible for developing and growing new business and maintaining existing business in the branch.

Essential Functions:

• Manage the daily operations of the branch and ensure that procedures and practices are followed and in alignment with credit union expectations.
• Develop a team of highly motivated, results-oriented individuals through effective leadership practices; ensure adequate staffing levels to maintain efficient team performance.
• Develop and maintain productive relationships with business partners through regular, consistent contact with key personnel. Builds strong rapport with business partners representatives through phone, email, and personal visits.
• Professionally represent the credit union at all times.
• Conduct and document individual monthly coaching/mentoring sessions to develop sales skills, review goal progress and skill development needs.
• Hold regular meetings with branch staff discussing daily/weekly/monthly activity plans, success stories and developmental needs.
• Direct and coordinate programs, projects, and activities in assigned branch.
• Coordinate, monitor, maintain knowledge and ensure compliance for IRA’s, Loans, Wire Transfers, OFAC, deposit, and all products/services and policies.
• Ability to open and close the branch, when needed.

Other Duties:

• Complete and submit weekly sales plan documenting weekly results to VP Service and Sales.
• Develop and access strategies to generate feedback on new ideas to improve service effectiveness of the branch on an ongoing basis.
• Responsible for proper and timely deposit of credit union funds.
• Manage the branch office with responsibility for its overall physical maintenance and security.
• Research and resolves member problems and complaints.
• Perform other duties as required.
• Excellent written and verbal communication skills
• Thorough knowledge of organization's policies/procedures and credit union's service philosophy.
• Thorough knowledge of credit union products and services.
• Thorough knowledge of credit union's in-house computer system.
• Thorough knowledge of credit union deposit and lending functions.
• Strong interpersonal and presentation skills.
• Demonstrated ability to provide courteous and professional service to members.
• Ability to supervise, organize, train, and evaluate staff.
• Demonstrated sales ability and capacity to encourage sales functions through professional leadership skills.
• Thorough knowledge of safety and security program for false alarms, robberies, bomb threats and extortion.

Job Requirements (Education/Experience):

• High School diploma or equivalent.
• Financial Service experience normally acquired through at least 5 years working in a Lending/Customer Service capacity in a Financial Institution.

Working Conditions:

The credit union is committed to working with its employees to reasonably accommodate them with the physical aspects of the position. The working conditions are general business office with daily member contact, interaction with volunteers and management.Other working conditions include sitting for extended periods of time, frequent up/down motion, reaching downward or overhead from sitting position, stooping, bending and pushing/pulling, climbing some stairs, lifting and moving moderately heavy items and repetitive keyboard typing.

Disclaimer:

The above information on the description has been designed to indicate the general nature and level of work performed by employees within this classification.It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.