Branch Manager (Level I)

Freedomfcu; Perry Hall (MD); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

$500 sign-on bonus

Job summary

Freedomfcu is seeking a Branch Manager I in Perry Hall, Maryland, to oversee overall management and administration of the branch. This role involves ensuring exceptional member service, driving sales initiatives, and managing staff while maintaining compliance with regulations. Candidates should have experience in leadership and sales within a financial context. The position includes a $500 sign-on bonus, offering an opportunity to foster community engagement and achieve financial targets.

Qualifications

• Experience in branch operations management with strong leadership skills.
• Proven ability to provide exceptional customer service and drive sales.
• Familiarity with financial services and regulatory requirements.

Responsibilities

• Manage daily operations ensuring efficient service delivery.
• Oversee compliance with credit union policies and regulations.
• Lead branch staff recruitment, training, and performance evaluations.

Skills

Leadership

Customer Service Orientation

Sales and Business Development

Job description

Position Overview

The Branch Manager I is responsible for the overall management and administration of a credit union branch. This includes ensuring exceptional member service, driving sales and growth initiatives, managing branch staff, and overseeing daily operations. The Branch Manager plays a critical role in fostering a positive work environment, achieving financial targets, and ensuring compliance with policies and regulations.

• This position is eligible for a $500 sign-on bonus

Essential Duties and Responsibilities

Branch Operations:

• Oversee daily operations of the branch to ensure efficient and effective service delivery.
• Ensure the branch complies with all credit union policies, procedures, and regulatory requirements.
• Manage branch security, including cash handling, vault access, and fraud prevention measures.

Member Service:

• Ensure high standards of member service are consistently delivered by all branch staff.
• Resolve complex member issues and complaints promptly and effectively.
• Engage with members to understand their financial needs and provide appropriate solutions.

Sales and Business Development:

• Develop and implement sales strategies to achieve branch targets and drive growth.
• Promote credit union products and services, including loans, deposits, and investment options.
• Analyze market trends and community needs to identify opportunities for business development.

Staff Management:

• Recruit, train, supervise, and evaluate branch staff, fostering a positive and productive work environment.
• Conduct regular performance reviews and provide coaching and development opportunities.
• Address staffing needs and ensure appropriate coverage for branch operations.

Financial Management:

• Oversee the branch’s financial performance, including budgeting, forecasting, and expense management.
• Monitor key financial metrics, such as loan portfolio performance, deposit growth, and profitability.
• Prepare and present financial reports to senior management.

Compliance and Risk Management:

• Ensure all branch activities comply with applicable laws, regulations, and credit union policies.
• Conduct regular audits and risk assessments to identify and mitigate potential issues.
• Foster a culture of compliance and ethical behavior among branch staff.

Administrative Duties:

• Oversee branch administrative functions, including scheduling, reporting, and inventory management.
• Maintain accurate records of member interactions, transactions, and branch activities.
• Complete organizational special projects and initiatives as needed.

Community Engagement:

• Represent the credit union in community events and activities to enhance its visibility and reputation.
• Build and maintain relationships with local businesses, organizations, and community leaders.
• Promote credit union services and initiatives to foster community involvement and member growth.

Strategic Planning:

• Contribute to the development and execution of the credit union’s strategic goals and initiatives.
• Analyze branch performance data to identify trends, opportunities, and areas for improvement.
• Develop and implement action plans to achieve branch objectives.

Knowledge, Skills, and Abilities

• Leadership
• Customer Service Orientation
• Sales and Business Development