Branch Manager

Argent Credit Union; Chester (VA); Hybrid; USD 65,000 - 98,000; Full time

Job summary

Argent Credit Union in Chesterfield, VA is seeking a Branch Manager to lead branch operations, member service, compliance, performance, and team development. The role reports to the Senior Retail Manager and requires coverage at other branches.

Requirements include five years of branch operations and member experience, at least three years of supervisory/management experience, and experience as a Financial Service Representative or Member Service Representative.

Qualifications

• Five years of branch operations and member experience.
• At least three years of branch supervisory/management experience.
• Financial Service Representative and Member Service Representative experience required.
• Ability to work a schedule that includes Saturdays.
• Bilingual preferred
• Bachelor’s degree preferred
• Strong computer and communication skills.

Responsibilities

• Lead branch execution and daily operations along with member service, compliance, performance, and team development.
• Coach and develop the Retail Team; implement strategies; monitor activity; drive growth and efficiency; maintain controls and protect staff and members.
• Conduct quarterly and annual evaluations; manage corrective action; partner with Training; ensure consistent service standards across branches.

Skills

Leadership

Team development

Communication

Problem solving

Decision making

Attention to detail

Coaching

Sales skills

Education

Bachelor's degree

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Branch Manager

Management Chesterfield, VA, US 1 Attachments

30 days ago Requisition ID: 1164

Salary Range: $65,125.84 To $97,688.76 Annually

Argent Credit Union’s Branch Manager leads branch execution, daily operations, member service, compliance, performance, and team development. The role is based in Retail, reports to the Senior Retail Manager, and does require coverage at other branches.

Branch leadership and operations: The manager coaches and develops the Retail Team, implements organizational strategies, monitors branch activity, supports growth and efficiency, maintains compliance and security controls, resolves member and team concerns, and promotes staff knowledge and professional development.

Performance and service management: Responsibilities include conducting quarterly and annual evaluations, recommending improvement, recognition, or promotion, managing corrective action when needed, partnering with Training, and ensuring consistent service standards that support member financial well-being.

Core competencies: The position emphasizes decision making, leadership, resource and process management, personal effectiveness, teamwork, business ethics, communication, conflict resolution, innovation, performance coaching, and sales skills.

Qualifications and employment terms: Candidates need five years of branch operations and member experience and at least three years of branch supervisory/management experience; Financial Service Representative and Member Service Representative experience is required. The role involves typical indoor office work and handling light to medium weights of 1 to 25 pounds.

Additional requirements:

• Ability to work a schedule that includes Saturdays.
• Bilingual Preferred
• Bachelor’s degree preferred
• Strong computer and communication skills
• Ability to analyze problems and recommend efficient solutions
• Attention to detail
• Present a professional image at all times
• Ability to work accurately in a fast-paced environment