Branch Manager

Tennessee-Title-Loans,-Inc; Chattanooga (TN); On-site; USD 52,434,000 - 54,743,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) plan

Life and disability insurance

Paid vacation

Paid holidays

Paid time off (PTO)

Sick days

40-hour work week

Off Sundays

Job summary

Tennessee-Title-Loans,-Inc is seeking a Branch Manager to oversee branch performance, drive sales and collections, and lead a small team. You will coach staff, ensure daily execution, and handle customer payments conversations as needed.

The role emphasizes disciplined, metric-driven operations, multi-priority management, and ownership of results with a competitive hourly compensation and bonus potential.

Qualifications

• Leads a team and is accountable for results.
• Holds coworkers to clear expectations and addresses performance directly.
• Has direct conversations with customers about payments.
• Operates in a structured, metric-driven environment.
• Manages multiple priorities in a fast-paced setting.

Responsibilities

• Oversee the branch's overall performance including sales and collections.
• Lead a small team, drive daily execution, ensure targets are met.
• Coach and develop staff, maintain accountability for outcomes.
• Handle customer conversations related to payments when needed.

Skills

Team leadership

Accountability for results

Customer payments discussions

Structured, metric-driven

Multitasking in fast-paced setting

Coaching and development

Ownership of results

Communication

Education

High school diploma or equivalent

Job description

The Branch Manager is responsible for the overall performance of the branch, including sales, collections, and team development.

This role leads a small team, drives daily execution, and ensures results are consistently met. You will coach your team, hold coworkers accountable, and handle customer conversations related to payments when needed.

What This Role Requires

• Leading a team and being accountable for results
• Holding coworkers to clear expectations and addressing performance directly
• Having direct conversations with customers about payments
• Operating in a structured, metric-driven environment
• Managing multiple priorities in a fast-paced setting

Performance Expectations

Successful Branch Managers:

• Hold coworkers accountable and follow up consistently
• Coach and develop team members to improve performance
• Address issues quickly and directly
• Maintain structure and organization in daily operations
• Take full ownership of results and drive improvement
• Competitive hourly compensation + bonus potential
• Majority company paid Health, Dental and Vision
• 401k Program
• Company Paid - Life and Disability Insurance
• 2 Weeks paid Vacation, 6 paid Holidays, 2 PTO and 5 Sick days
• 40hr Work Week – Monday thru Saturday
• Branch hours: Mon - Fri 10am – 6pm, Sat 9am – 1pm
• Every Sunday Off
• $18.28 - $19.12/hr.
• Monthly bonus potential
• High School Diploma or equivalent
• Ability to work scheduled hours, including Saturdays
• Valid Driver’s License and reliable transportation
• Successful completion of pre-employment screening

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of responsibilities, duties and skills required.