Branch Manager

Socket.dev; Bensalem Township (Bucks County); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Sick/PTO

Paid holidays

Competitive salary

401k match

Medical, dental, vision

Referral bonus

Life Insurance

Supplemental insurance

Team-driven environment

Job summary

State Truck Collision is seeking a Branch Manager to oversee operations at a body shop facility. You will lead safety initiatives, manage a team, handle customer repairs and estimates, and ensure profitable performance while aligning with company standards.

You will mentor staff, coordinate with departments, and drive growth through effective leadership and process improvements. Strong communication and organizational skills are essential in this fast-paced environment.

Qualifications

• At least 5 years experience in a managerial role relating to Body Shop and/or Service.
• Associates degree or 10 years related experience.
• Familiar with Microsoft Office software.

Responsibilities

• Promote safety throughout the facility, document meetings, and maintain cleanliness and customer service culture.
• Provide weekly updates to owners on location performance, concerns, and needed assistance.
• Interact with customers and provide repair estimates, updating insureds on job status.
• Schedule technicians to satisfy workload and coordinate with other departments for payments.
• Ensure proper submission of employee time for payroll.
• Ensure compliance with state and local body shop guidelines.
• Grow teams by mentoring and engaging staff to drive business growth.
• Oversee equipment and manpower needs and coordinate maintenance.

Skills

Communication

Prioritization

Business acumen

Auto/Body shop

Customer service

Professionalism

Managerial skills

Mentoring

Organizational skills

Education

Associate degree

Bachelor’s degree preferred

Tools

MS Office

Job description

The Branch Manager assures all operations at the specific location are running safely, efficiently, and are profitable. Depending on location they will have managers reporting to them that could be involved in service, lease & rental, parts, and sales. The branch manager needs to develop their teams while holding themselves accountable as well as their team.

Benefits

• Sick/PTO
• Paid Holidays
• Competitive salary
• Generous 401k match.
• Medical, Dental, Vision
• Employee Referral Bonus
• Company Paid Life Insurance
• Supplemental Life, LTD, STD, Critical Illness, and Accident Insurance
• A supportive, team-driven work environment where your contributions matter

Responsibilities

• Promote safety throughout the facility by encouraging participation in safety meetings, audits, and projects. Support the team’s actions and concerns. Assure meetings and tasks are documented and stored in the proper location. Responsible for overall cleanliness of facilities and the grounds around it, and a strong customer service culture.
• Provide weekly updates to owners of locations successes, concerns, roadblocks, and where there is need for assistance from outside the location. Of course, on urgent matters they need to be communicated as soon as possible.
• Interact with customers and provide estimates for repairs and keep customers and insurance companies abreast of job status.
• Schedule technicians to satisfy workload. Interact with other functions in organization to assure proper payments from customer or insurance firms.
• Support employees by assuring proper time is submitted for their pay.
• Assure compliance to state and local guidelines for body shops.
• Manage their teams to engage each member and to grow their talents to promote business growth. Work to get employee buy in and provide opportunities for employee to be part of providing solutions.
• Stay abreast of each department needs as far as equipment and manpower and support the process to get those items addressed.
• Oversees plant operations and facility issues by working with internal and external resources to have items maintained or fixed.
• Support training initiatives, and meetings to promote employee awareness of products, safety, benefits, policies, etc.
• Continually seek growth opportunities with product and process knowledge and management, technological, and compliance.
• Assure customers are being taken care of through organizational resources. Escalate issues when appropriate.
• Participate in employee discussions relating to performance reviews and disciplinary concerns.
• Maintain a good understanding and support for organization to reach its goals relating to service, sales, parts, lease and rental.
• Escalate employee relations matters to human resources when appropriate

Knowledge, Skills, and Abilities

• Strong communication skills.
• Ability to work with competing priorities.
• Good business acumen.
• Body Shop / Automotive experience a plus.

• Superior Customer Service skills.
• Professional appearance and work ethic.
• Great attitude with a high-energy personality.
• Excellent managerial skills.Ability to mentor and influence others.
• Good organizational skills.

Requirements

• At least 5 years experience in a managerial role relating to Body Shop and /or Service.
• Some versatility with other organizational functions.
• Associates degree (Bachelors preferred), or 10 years related experience.
• Ability to mentor and hold employees accountable.
• History of growing teams via hiring and developing. (preferred)
• Familiar with Microsoft Office software.

Why Join State Truck Collision?

• Established: Well respected serving the commercial truck industry.

• Family-Owned: A company culture built around integrity, accountability, teamwork, and relationships.

• Growth-Minded: We continue to expand while investing in our people, equipment, and facilities.

• Committed to Excellence: We take pride in providing quality service to our customers and creating a workplace where employees can succeed.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.