Body Shop Manager

Murphy-Hoffman Company (MHC Kenworth); Concord (NC); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Competitive Salary

Medical, Dental and Prescription

Disability and Life Insurance

Paid Time Off

401k and Profit Sharing with Employer

Flexible Spending Account

Internal Promotion Opportunities

On the Job Training

Job summary

Murphy-Hoffman Company, LLC (MHC Kenworth) is hiring a Body Shop Manager to lead the branch Body Shop operations and drive growth while ensuring policy adherence and high quality service.

The role requires strong supervisory and communication skills, with a focus on customer relations, safety, and cross-department coordination to achieve business objectives.

Qualifications

• Minimum of five years’ experience in body shop related field.
• Requires previous supervisory experience.
• Excellent management and communication skills.
• Strong work ethic and commitment to cross-department collaboration.
• CDL preferred.

Responsibilities

• Oversee day-to-day operation of the branch Body Shop.
• Plan and direct activities to meet growth and profit objectives.
• Develop annual and monthly sales/profit goals and budgets.
• Maintain safety, quality, and customer service standards.
• Sell body shop labor and write estimates for wrecks as needed.
• Coordinate with customers, adjusters, and insurers.

Skills

Supervisory experience

Management

Communication

Body shop operations

Customer relations

Safety compliance

Job description

Job Overview & Essential Functions

Murphy-Hoffman Company, LLC is North America’s largest Kenworth truck Dealership and Leasing group. As MHC continues to grow, we have an opening for a Body Shop Manager. The role of the Body Shop Manager is responsible for the day-to-day operation of the branch’s Body Shop in compliance with established policies and procedures. Plans, directs and controls the activities of the Body Shop to ensure the overall growth and profit objectives are met. Formulate the major objectives, specific plans, plan procedures and programs for the Body Shop. Evaluates the department’s results and performance against objectives. Maintain the highest quality standards of professionalism in serving the customer and identifying their needs.

• Assesses present and future needs, trends, problems and profit opportunities of the Body Shop.
• Establishes short and long-term operating and financial objectives for the Body Shop within the Company’s overall plans and policies.
• Ensures that approved policies and objectives are clearly understood and effectively applied within the department.
• Formulates annual and monthly sales/profit objectives and expense budget in accordance with company objectives.
• Reviews and appraises the results of activities within the department and takes appropriate action as necessary.
• Maintains appropriate communication within and between all departments within the branch.
• Promotes safe work habits and ensures that safety rules are followed.
• Sells customer repair and body shop labor, directly calling on customers for their repair work.
• Writes estimates on all wrecks, locally and out of town, if necessary.
• Maintains company service tools and equipment and makes sure they are used properly.
• Reviews all Body Shop repair orders making sure everything is complete and the total repair order is in accordance with the original estimate and any supplement which may have been added.
• Develops good relations with customer, adjusters, and insurance companies.

Safety Sensitive

This position has been designated as a safety-sensitive position. Any person performing the position while under the influence of marijuana or any other illegal drug may constitute a threat to health or safety or in which a lapse of attention could result in injury, illness, or death, including without limitation a position that includes the operating, repairing, maintaining, or monitoring of heavy equipment, machinery, aircraft, motorized watercraft, or motor vehicles or handling of hazardous materials and/or waste as part of the job duties.

Qualifications

• CDL preferred.
• Requires thorough knowledge of all phases of a body shop operation.
• Minimum of five years’ experience in body shop related field.
• Requires previous supervisory experience.
• Must have excellent management and communication skills.
• Must have strong work ethic and be committed to working with employees and other departments for the overall success of the company.

Benefits

• Competitive Salary
• Medical, Dental and Prescription Insurance
• Disability and Life Insurance
• Paid Time Off program
• 401k and Profit Sharing with Employer Match
• Flexible Spending Account
• Internal Promotion Opportunities
• On the Job Training

Equal Opportunity Employer

Veterans / Disabled