Branch Operations Leader — Auto Body & Service

Bentley Truck Services - Logan Township; Bensalem Township (Bucks County); On-site; USD 85,000 - 120,000; Full time

Benefits offered by this job

Sick/PTO

Paid Holidays

Competitive salary

401k match

Medical/Dental/Vision

Employee Referral Bonus

Company Paid Life Insurance

Supplemental Life and Disability

Supportive team environment

Job summary

State Truck Collision is seeking a Branch Manager to lead daily operations at the location, drive safety, efficiency, and profitability, and mentor a growing team. You will oversee service, parts, sales, and rental activities, while maintaining high customer satisfaction and process compliance.

The role requires 5+ years in a leadership capacity in body shop/service environments. Strong communication, organization, and mentoring skills are essential for success in this hands-on position.

Qualifications

• At least 5 years experience in a managerial role relating to Body Shop and/or Service.
• Associate degree (Bachelors preferred), or 10 years related experience.
• Ability to mentor and hold employees accountable.
• History of growing teams via hiring and developing.
• Familiar with Microsoft Office software.

Responsibilities

• Promote safety throughout the facility by encouraging participation in safety meetings, audits, and projects. Support the team’s actions and concerns. Assure meetings and tasks are documented and stored in the proper location. Responsible for overall cleanliness of facilities and the grounds around it, and a strong customer service culture.
• Provide weekly updates to owners of locations successes, concerns, roadblocks, and where there is need for assistance from outside the location.
• Interact with customers and provide estimates for repairs and keep customers and insurance companies abreast of job status.
• Schedule technicians to satisfy workload. Interact with other functions in organization to assure proper payments from customer or insurance firms.
• Support employees by assuring proper time is submitted for their pay.
• Assure compliance to state and local guidelines for body shops.
• Manage their teams to engage each member and to grow their talents to promote business growth.
• Stay abreast of each department needs as far as equipment and manpower and support the process to get those items addressed.
• Oversees plant operations and facility issues by working with internal and external resources to have items maintained or fixed.
• Support training initiatives, and meetings to promote employee awareness of products, safety, benefits, policies, etc.
• Continually seek growth opportunities with product and process knowledge and management, technological, and compliance.
• Assure customers are being taken care of through organizational resources. Escalate issues when appropriate.
• Participate in employee discussions relating to performance reviews and disciplinary concerns.
• Maintain a good understanding and support for organization to reach its goals relating to service, sales, parts, lease and rental.
• Escalate employee relations matters to human resources when appropriate

Skills

Communication

Prioritization

Business acumen

Body shop experience

Customer service

Professional image

Leadership

Mentoring

Organization

Education

Associate degree or 10 years related experience

Tools

Microsoft Office

Job description

State Truck Collision is seeking a Branch Manager to lead daily operations at the location, drive safety, efficiency, and profitability, and mentor a growing team. You will oversee service, parts, sales, and rental activities, while maintaining high customer satisfaction and process compliance.

The role requires 5+ years in a leadership capacity in body shop/service environments. Strong communication, organization, and mentoring skills are essential for success in this hands-on position.