Branch Manager

NationaLease; Northern (KY); Hybrid; USD 70,000 - 95,000; Full time

Benefits offered by this job

Sick/PTO

Paid Holidays

Competitive salary

401k match

Medical, Dental, Vision

Life Insurance

Job summary

Bentley Truck Services, Inc. is seeking a Branch Manager to oversee operations, safety, and profitability at a Kentucky location. The role will lead managers across service, lease & rental, parts, and sales, shaping teams and driving results.

Responsibilities include promoting safety, maintaining cleanliness, managing client communications, scheduling technicians, and ensuring proper payments. A strong background in body shop/service management and mentoring teams is essential.

Qualifications

• At least 5 years experience in a managerial role relating to Body Shop and/or Service.
• Associates degree (Bachelors preferred), or 10 years related experience.
• Ability to mentor and hold employees accountable.
• History of growing teams via hiring and developing. (preferred)
• Familiar with Microsoft Office software.

Responsibilities

• Promote safety throughout the facility by encouraging participation in safety meetings, audits, and projects.
• Support the team’s actions and concerns. Assure meetings and tasks are documented and stored in the proper location. Responsible for overall cleanliness of facilities and the grounds around it, and a strong customer service culture.
• Provide weekly updates to owners of locations successes, concerns, roadblocks, and where there is need for assistance from outside the location. Of course, on urgent matters they need to be communicated as soon as possible.
• Interact with customers and provide estimates for repairs and keep customers and insurance companies abreast of job status.
• Schedule technicians to satisfy workload. Interact with other functions in organization to assure proper payments from customer or insurance firms.
• Support employees by assuring proper time is submitted for their pay.
• Assure compliance to state and local guidelines for body shops.
• Manage their teams to engage each member and to grow their talents to promote business growth. Work to get employee buy in and provide opportunities for employee to be part of providing solutions.
• Stay abreast of each department needs as far as equipment and manpower and support the process to get those items addressed.
• Oversees plant operations and facility issues by working with internal and external resources to have items maintained or fixed.
• Support training initiatives, and meetings to promote employee awareness of products, safety, benefits, policies, etc.
• Continually seek growth opportunities with product and process knowledge and management, technological, and compliance.
• Assure customers are being taken care of through organizational resources. Escalate issues when appropriate.
• Participate in employee discussions relating to performance reviews and disciplinary concerns.
• Maintain a good understanding and support for organization to reach its goals relating to service, sales, parts, lease and rental.
• Escalate employee relations matters to human resources when appropriate

Skills

Ability to work with competing pri or:

Business acumen

Professional appearance

High-energy personality

Mentor and influence others

Organizational skills

Education

Associates degree (Bachelors preferred)

10 years related experience

Tools

Microsoft Office

Job description

In 1944, a group of regional truck lease company owners met in Chicago to discuss how they could work together to provide maintenance for one another as their trucks began to travel across the country. From that meeting, NationaLease was born. Today, maintenance and the technicians who provide it still form the backbone of the NationaLease system. We are looking to strengthen our team with people who share our passion for providing a high level of quality and service to our customers. If you are that sort of person, we’d love to hear from you. Additional information can be found on our website at http://www.nationalease.com . You can also follow us on Twitter and Facebook .

Bentley Truck Services, Inc. has been family owned and operated since 1991. Starting as a small 2 bay shop in Philadelphia, we now span the entire eastern seaboard with 11 state of the art locations offering commercial truck sales, commercial truck rentals, full-service leasing, contract maintenance, parts, and service. We strive to create an uplifting and welcoming environment for our 200+ employees and customers. We continue to work every day towards our philosophy of being Committed to Excellence. If you have passion and are committed to success, we want you on our Team!

Sick/PTO
Paid Holidays
Competitive salary
Generous 401k match.
Medical, Dental, Vision
Employee Referral Bonus
Company Paid Life Insurance
Supplemental Life, LTD, STD, Critical Illness, and Accident Insurance
A supportive, team-driven work environment where your contributions matter

What You’ll Do

Job Summary

The Branch Manager assures all operations at the specific location are running safely, efficiently, and are profitable. Depending on location they will have managers reporting to them that could be involved in service, lease & rental, parts, and sales. The branch manager needs to develop their teams while holding themselves accountable as well as their team.

Responsibilities

• Promote safety throughout the facility by encouraging participation in safety meetings, audits, and projects.
• Support the team’s actions and concerns. Assure meetings and tasks are documented and stored in the proper location. Responsible for overall cleanliness of facilities and the grounds around it, and a strong customer service culture.
• Provide weekly updates to owners of locations successes, concerns, roadblocks, and where there is need for assistance from outside the location. Of course, on urgent matters they need to be communicated as soon as possible.
• Interact with customers and provide estimates for repairs and keep customers and insurance companies abreast of job status.
• Schedule technicians to satisfy workload. Interact with other functions in organization to assure proper payments from customer or insurance firms.
• Support employees by assuring proper time is submitted for their pay.
• Assure compliance to state and local guidelines for body shops.
• Manage their teams to engage each member and to grow their talents to promote business growth. Work to get employee buy in and provide opportunities for employee to be part of providing solutions.
• Stay abreast of each department needs as far as equipment and manpower and support the process to get those items addressed.
• Oversees plant operations and facility issues by working with internal and external resources to have items maintained or fixed.
• Support training initiatives, and meetings to promote employee awareness of products, safety, benefits, policies, etc.
• Continually seek growth opportunities with product and process knowledge and management, technological, and compliance.
• Assure customers are being taken care of through organizational resources. Escalate issues when appropriate.
• Participate in employee discussions relating to performance reviews and disciplinary concerns.
• Maintain a good understanding and support for organization to reach its goals relating to service, sales, parts, lease and rental.
• Escalate employee relations matters to human resources when appropriate

What We’re Looking For

Knowledge, Skills, and Abilities

• Ability to work with competing priorities.
• Good business acumen.
• Professional appearance and work ethic.
• Great attitude with a high-energy personality.
• Ability to mentor and influence others.
• Good organizational skills.

Requirements

• At least 5 years experience in a managerial role relating to Body Shop and /or Service.
• Some versatility with other organizational functions.
• Associates degree (Bachelors preferred), or 10 years related experience.
• Ability to mentor and hold employees accountable.
• History of growing teams via hiring and developing. (preferred)
• Familiar with Microsoft Office software.

Why Join Bentley Truck Services?

• 35 Years of Industry Experience: For over 35 years, Bentley Truck Services has been a trusted provider in the medium and heavy-duty truck industry. We offer the stability of an established organization with a clear direction for future growth.
• Family-Owned and Operated: As a family-owned business, we value integrity, accountability, and long-term relationships—both with our customers and our employees.
• Supportive Environment: We will invest in your development and provide the tools needed for your success.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.