Branch Location Manager — Employee-Owned Growth & Impact

Galloup; Lansing (MI); On-site; USD 55,000 - 90,000; Full time

Job summary

The Kendall Group is seeking a Location Manager to oversee total branch performance, customer service delivery, and staff development. You will ensure profitability, compliance with policy, and effective operations across the location, while driving service excellence and teamwork.

You will lead a cross-functional team, mentor staff, and implement quality initiatives to meet company standards. Strong communication, organizational skills, and a can-do attitude are essential for success.

Qualifications

• 2 years of customer service, sales and management experience
• High School Diploma
• Prior experience with Microsoft Office Suite
• Excellent organizational, multitasking and priority-shifting abilities
• Works well cross-functionally with strong customer service
• Excellent communication, negotiation and presentation skills
• Strong mentoring, coaching and people-management能力
• Physical ability to perform required tasks and travel as needed

Responsibilities

• Responsible for internal and external customer requirements for delivery of products and/or service
• Define fiscal responsibility and accountability for location
• Set goals and objectives for location
• Manages and directs performance and outcomes of staff
• Demonstrates leadership of company Quality and Service Excellence initiatives
• Other duties as assigned

Skills

Service Excellence

Results-oriented

Accountability

Teamwork

Developing Talent

Managerial Courage

Organizational Savvy

Strategic Ability

Inspiring & Motivating Others

Education

High School Diploma

Tools

Microsoft Office Suite

Job description

The Kendall Group is seeking a Location Manager to oversee total branch performance, customer service delivery, and staff development. You will ensure profitability, compliance with policy, and effective operations across the location, while driving service excellence and teamwork.

You will lead a cross-functional team, mentor staff, and implement quality initiatives to meet company standards. Strong communication, organizational skills, and a can-do attitude are essential for success.