Branch Lending Supervisor – Growth & Customer Success

Mariner Finance; Germantown (MD); On-site; USD 27,000 - 35,000; Full time

Job summary

Mariner Finance is seeking a results-driven professional to support branch operations and credit loan processing in Germantown, MD. You will present loan options, contact customers with past due balances, handle payments and deposits, and help achieve branch sales goals while maintaining compliance.

Responsibilities include preparing reports, assisting the Branch Manager, and learning applicable laws to ensure compliant actions. This role requires strong communication and reliable transportation.

Qualifications

• Minimum of three (3) years of experience in a customer service or sales position, with two (2) years of experience in the Consumer Lending and/or Financial Services industry with consistent demonstrated achievement of assigned KPIs.
• High school diploma or equivalent.
• Reliable transportation required.
• Excellent written and verbal communication skills with the ability to communicate effectively with customers and company personnel.
• Proficient in Microsoft Office or similar programs with the ability to learn financial services programs.
• Ability to complete essential duties/functions in a timely, accurate manner.
• Demonstrated problem-solving skills, project leadership skills, and interpersonal skills in demanding situations, or completion of related coursework/training.
• Must obtain applicable, required licenses to sell insurance products offered to customers by the branch.
• Must perform work related tasks at the assigned branch location except in the event of an emergency as determined by the company in consultation, as necessary, with applicable regulatory agencies.

Responsibilities

• Process credit loan applications, presents loan solutions based on customer needs, and enthusiastically presents all available sales products.
• Proactively contact customers with past due balances to offer possible solutions and resolve delinquency.
• Maintain a cash drawer, including processing payments and delivering daily deposits to specified financial institutions as required.
• Achieve consistent results by meeting or exceeding expected individual and branch goals related to the sale of company products and services.
• Assist the Branch Manager by preparing reports as needed.
• Maintain compliance in the branch.
• In manager’s absence, coordinate functions and daily operational issues through communication with the District Manager.
• Learn Federal, State, and Local Application Consumer laws to ensure compliant actions.
• May perform additional functions depending on market demand and branch staffing in order to provide consistent quality customer service.

Skills

Customer service

Sales experience

Communication skills

MS Office

Reliability

Reliable transportation

Education

High school diploma

Bachelor’s degree (Preferred)

Job description

Mariner Finance is seeking a results-driven professional to support branch operations and credit loan processing in Germantown, MD. You will present loan options, contact customers with past due balances, handle payments and deposits, and help achieve branch sales goals while maintaining compliance.

Responsibilities include preparing reports, assisting the Branch Manager, and learning applicable laws to ensure compliant actions. This role requires strong communication and reliable transportation.