Branch Leadership & Sales Coach

BankUnited; Clearwater (FL); On-site; USD 70,000 - 95,000; Full time

Job summary

BankUnited in Florida seeks an Assistant Branch Leader to oversee daily branch operations and model the bank's sales, service and risk management expectations. This branch-based role serves as the in-branch leader day-to-day.

You will coach staff, drive branch goals, manage budgets, ensure compliance and risk controls, approve transactions within authority, and strive for 100% client satisfaction while maintaining operational integrity.

Qualifications

• 3-5 years progressive banking (branch) experience with leadership capabilities required.
• Strong branch operations and sales experience preferred.

Responsibilities

• Assist the Market Leader in ensuring the branch meets and exceeds day to day established goals through personal and staff production.
• Lead, direct, manage and coach all personnel within a branch to meet and exceed established short-term and long-term goals, to include sales, customer satisfaction and risk management.
• Direct and coordinate day-to-day activities of a Branch, involving responsibility and accountability for budget, personnel, goal-achievement, compliance and risk requirements, and 100% client satisfaction.
• Ensure that branch operation functions are managed accurately and timely, maintaining operational integrity.
• Manage service levels against customer expectations.
• Ensure day to day compliance and operational risk controls in accordance with bank and regulatory standards and policies.
• Approve specific check amounts, wire transfers, cashier's checks, uncollected funds, and insufficient funds based on credit authority limitations preset by management.
• Identify obstacles and opportunities and empower team members to remove obstacles to sales and service.
• Maintain understanding of all current financial products, policies, procedures and regulations.
• Adhere to all current policies, procedures, and compliance/audit requirements; To include retail and security assessments and account quality reviews.
• Manage programs and reward systems developed with the Market Leader to increase morale and performance.
• Adheres to applicable laws and bank policies; identify and report suspicious activity.

Skills

Communication

Math skills

Analytical thinking

Interpersonal skills

Sales skills

Customer service

Attendance

Education

HS Diploma / GED

Associate degree preferred

Bachelor's degree preferred

Job description

BankUnited in Florida seeks an Assistant Branch Leader to oversee daily branch operations and model the bank's sales, service and risk management expectations. This branch-based role serves as the in-branch leader day-to-day.

You will coach staff, drive branch goals, manage budgets, ensure compliance and risk controls, approve transactions within authority, and strive for 100% client satisfaction while maintaining operational integrity.