Branch Leader with an Owner Mindset | Community Banking

Woodforest National Bank; Westview Terrace (NC); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Medical Coverage

ESOP & 401(k)

Paid Time Away

Well-being Program

Job summary

Woodforest National Bank seeks a Branch Manager to lead our Burlington, NC branch with an entrepreneurial mindset. You’ll own the branch P&L, drive deposits, and coach a team to deliver warm, personalized service and a full spectrum of banking solutions.

Build community partnerships and ensure operational excellence in a fast-paced, compliant environment. You will engage customers, guide staff, and promote wealth referrals while upholding our values of Ownership, Service, Community and

Qualifications

• Minimum 5 years of progressive banking, sales, or customer service experience and 1 year leadership experience required.
• OR a bachelor’s degree and 3 years of progressive banking, sales, or customer service experience.
• OR successful completion of the Branch Manager in Training (MIT) program and a minimum of 6 months of applied MIT experience.
• Strong interpersonal skills, sales acumen, and comfort with technology-driven banking solutions.

Responsibilities

• Operate the branch as a business owner – driving performance, managing resources, and making decisions that support long-term growth and profitability.
• Lead with accountability, driving and achieving sales goals and expectations for your team and consistently measuring results.
• Lead branch operations with a strategic focus on deposit growth and wealth management referrals.
• Manage all aspects of branch operations, including compliance, security, cash handling, and expense control.
• Deliver the Woodforest Experience by ensuring every customer interaction is warm, personalized, and solution oriented.
• Champion a customer-first culture by coaching your team to identify needs and recommend banking and investment solutions that add value.
• Drive client acquisition, strengthen relationships, promote lending solutions, and refer clients to wealth management services.
• Build meaningful relationships within the local community, positioning the branch as a trusted financial partner.
• Collaborate with Retail Partners to create joint engagement opportunities that drive traffic and deepen local connections.
• Lead community outreach efforts in partnership with Community Development Relationship Managers to support local initiatives and events.
• Uphold the highest standards of ethics and compliance in all branch activities.
• Ensure strict adherence to bank policies, procedures, and regulatory guidelines.
• Foster a culture of transparency, trust, and respect within your team and with customers.
• Leadership & Operational Excellence demonstrated through adapting quickly and acting decisively.
• Recruit, develop, and retain top talent to build a high-performing, values-driven team.
• Embrace and lead a technology-forward banking experience, ensuring staff and customers are confident in digital tools.
• Resolve customer concerns with empathy and ownership, ensuring timely and satisfactory outcomes.
• Maintain operational excellence through audits, reporting, and continuous process improvement.

Skills

Interpersonal skills

Sales aptitude

Technology-savvy

Leadership

Outside sales

Education

High School Diploma or equivalent

Job description

Woodforest National Bank seeks a Branch Manager to lead our Burlington, NC branch with an entrepreneurial mindset. You’ll own the branch P&L, drive deposits, and coach a team to deliver warm, personalized service and a full spectrum of banking solutions.

Build community partnerships and ensure operational excellence in a fast-paced, compliant environment. You will engage customers, guide staff, and promote wealth referrals while upholding our values of Ownership, Service, Community and