Branch Leader - Universal Banking & Customer Experience

Citi; Delray Beach (FL); On-site; USD 46,600 - 60,800; Full time

Benefits offered by this job

Medical, dental & vision coverage

401(k)

Paid time off

Wellness programs

Job summary

A leading financial services company is seeking a Head Universal Banker for its Delray Beach branch. The role involves leading and mentoring staff, ensuring exceptional service delivery, and managing client relationships. Candidates should have 2-4 years of relevant experience, a strong customer service orientation, and excellent communication skills. A high school diploma is required. The position offers a salary range of $46,600 – $60,800 annually along with comprehensive benefits.

Qualifications

• 2–4 years of relevant experience in banking or financial services.
• Strong face-to-face customer service experience with knowledge of digital engagement.

Responsibilities

• Lead and support team on service behaviors and mentoring.
• Champion risk and control by monitoring daily operations.
• Engage and educate clients on products and services.

Skills

Customer service

Sales

Analytical skills

Problem-solving

Communication skills

Education

High School diploma or equivalent

Tools

Digital tools proficiency

Job description

A leading financial services company is seeking a Head Universal Banker for its Delray Beach branch. The role involves leading and mentoring staff, ensuring exceptional service delivery, and managing client relationships. Candidates should have 2-4 years of relevant experience, a strong customer service orientation, and excellent communication skills. A high school diploma is required. The position offers a salary range of $46,600 – $60,800 annually along with comprehensive benefits.