Branch Banking Leader & Client Experience Coach

Citigroup Inc.; West Chatsworth (CA); On-site; USD 54,000 - 70,000; Full time

Job summary

Citigroup Inc. in Chatsworth, CA is seeking a Head Universal Banker to lead a branch team, coach staff, and ensure top-tier service delivery. The role handles service transactions, sales activities, and complex client interactions while guiding risk management and process compliance.

The position emphasizes mentoring, digital-channel promotion, and a customer-first culture, with a focus on exceptional client experiences and cross-functional collaboration.

Qualifications

• 2-4 years relevant experience in customer service or sales.
• Ability to guide clients and team on service, sales and compliance.
• Strong communication and problem-solving skills.
• Familiarity with digital banking channels and in-branch products.

Responsibilities

• Lead, coach, and support Universal Bankers and Tellers in sales and service.
• Guide clients and team members in complex transactions and ensure a great experience.
• Champion risk and control, monitor operations, and ensure policy compliance.
• Educate clients on digital capabilities and present bank products and services.
• Provide ownership for client issues, resolving them promptly and effectively.

Skills

Face-to-face service

Digital engagement

Sales/referrals

Client service orientation

Sales experience

Verbal and written communication

Analytical/problem solving

Basic computer skills

Retail experience

Education

High School diploma or equivalent

Tools

NBS system

Cash recycler

Job description

Citigroup Inc. in Chatsworth, CA is seeking a Head Universal Banker to lead a branch team, coach staff, and ensure top-tier service delivery. The role handles service transactions, sales activities, and complex client interactions while guiding risk management and process compliance.

The position emphasizes mentoring, digital-channel promotion, and a customer-first culture, with a focus on exceptional client experiences and cross-functional collaboration.