Branch Leader: Small Business Growth & Client Experience

KeyBank; Spring House (PA); On-site; USD 69,000 - 105,000; Full time

Job summary

KeyBank's Spring House branch in Pennsylvania seeks a seasoned Branch Manager to lead a client-focused team. You will coach staff, manage daily branch operations, develop small business relationships, analyze client needs, and promote financial solutions that support clients' goals while ensuring compliance and risk controls.

This role emphasizes community leadership, talent development, and partnership with lines of business to drive growth, protect assets, and deliver exceptional service in a

Qualifications

• Minimum of 3 years' experience in a sales capacity with a demonstrated ability to lead and coach a successful sales team.
• Minimum of 3 years demonstrated small business deposit/credit experience and familiarity with small business operations.
• General understanding of financial statements and concepts.
• Demonstrated understanding of consumer credit including loan to value, debt to income and credit reports.

Responsibilities

• Engages in outside calling to small business clients in and around the community delivering the full depth and breadth of products and services Key offers.
• Leads and develops the branch team, ensuring understanding of Key’s products and services, sales processes, and the competitive landscape.
• Provide guidance and direction to branch team to ensure compliance of regulatory, security and internal controls, which includes timely completion of all branch operations tasks.
• Staffing, scheduling, recruiting and onboarding of new teammates, ensuring appropriate area staffing coverage.
• Deliver a consistent, disciplined coaching and performance management process by observational coaching and joint sales calls.

Skills

Leadership

Client service

Coaching

Public speaking

Education

High School Diploma required

Bachelor's Degree preferred

Job description

KeyBank's Spring House branch in Pennsylvania seeks a seasoned Branch Manager to lead a client-focused team. You will coach staff, manage daily branch operations, develop small business relationships, analyze client needs, and promote financial solutions that support clients' goals while ensuring compliance and risk controls.

This role emphasizes community leadership, talent development, and partnership with lines of business to drive growth, protect assets, and deliver exceptional service in a