Branch Leader - Service, Sales & Team Coaching

Banner Bank; Grass Valley (CA); On-site; USD 37,000 - 50,000; Full time

Benefits offered by this job

Medical benefits

Paid time off

401k with match

Tuition reimbursement

Job summary

Banner Bank in Grass Valley, CA is seeking an Assistant Branch Manager to lead daily branch operations and foster a service‑driven environment for clients and team members.

You will coach tellers, guide clients toward financial solutions, and ensure the branch runs smoothly, securely, and compliantly under Banner Way guidelines. Travel is up to 20% and the team emphasizes community service and strong customer relationships.

Qualifications

• Requires High School Diploma or GED.
• At least 6 years of retail banking experience.
• Previous supervisory/management role experience.

Responsibilities

• Oversee daily financial transactions including deposits, withdrawals, check cashing, and loan payments.
• Lead sales, operations, and client service efforts while coaching and developing the teller team.
• Support operational tasks and ensure they are completed accurately and on time.
• Follow and reinforce policies and procedures to minimize risk and support strong audit results.
• Engage clients in proactive financial conversations and present tailored recommendations.
• Refer clients to other partners when additional expertise is needed.
• Respond to client questions, troubleshoot account issues, and ensure prompt resolution.
• Maintain understanding of operational processes, compliance, and security standards.
• Serve as acting manager in the absence of the Branch Manager.

Skills

Retail banking experience

Supervisory/management experience

Customer service

Education

High School Diploma or GED

Job description

Banner Bank in Grass Valley, CA is seeking an Assistant Branch Manager to lead daily branch operations and foster a service‑driven environment for clients and team members.

You will coach tellers, guide clients toward financial solutions, and ensure the branch runs smoothly, securely, and compliantly under Banner Way guidelines. Travel is up to 20% and the team emphasizes community service and strong customer relationships.